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how can i customize the rt web ui?

 

 

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thommen at inf

Jul 24, 2000, 7:51 AM

Post #1 of 3 (384 views)
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how can i customize the rt web ui?

hi,

there are several things, we would like to customize in the rt's web ui (e.g.
colors of title bars, header fields shown in the ticket details, mail header
fields of replies sent to requestors etc.). where can i do these
customizations?

tia

frank
software support group d-infk, ethz

----------
Frank Thommen, Stabstelle Software, D-INFK, ETH Zuerich
E-Mail: thommen [at] inf; Tel: +41-1-63 36092 (Mo-Do)
----------


jesse at fsck

Jul 24, 2000, 7:55 AM

Post #2 of 3 (368 views)
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Re: how can i customize the rt web ui? [In reply to]

Sadly, you'll need to actually edit the code. probably in
rt/lib/rt/ui/web/*.pm. RT was written before templating systems came into
vogue :/ We're working on something better.

Jesse


On Mon, Jul 24, 2000 at 04:51:05PM +0200, Frank Thommen wrote:
> hi,
>
> there are several things, we would like to customize in the rt's web ui (e.g.
> colors of title bars, header fields shown in the ticket details, mail header
> fields of replies sent to requestors etc.). where can i do these
> customizations?
>
> tia
>
> frank
> software support group d-infk, ethz
>
> ----------
> Frank Thommen, Stabstelle Software, D-INFK, ETH Zuerich
> E-Mail: thommen [at] inf; Tel: +41-1-63 36092 (Mo-Do)
> ----------
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users [at] lists
> http://lists.fsck.com/mailman/listinfo/rt-users
>

--
jesse reed vincent --- root [at] eruditorum --- jesse [at] fsck
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-------------------------------------------------------------
And I'm told we do share some common rituals. Our "flame war" is apparently
held in person in their land and called "project meeting".
-Alan Cox [on "Suits"]


tobiasb at tobiasb

Jul 24, 2000, 8:10 AM

Post #3 of 3 (371 views)
Permalink
Re: how can i customize the rt web ui? [In reply to]

> there are several things, we would like to customize in the rt's web ui (e.g.
> colors of title bars, header fields shown in the ticket details, mail header
> fields of replies sent to requestors etc.). where can i do these
> customizations?

That's very difficult - in RT1, all the web stuff is hardcoded in the
code. In RT2, it's trivial to do local customizations, but RT 2.0 is not
released yet. I have no clue about when it can be ready, Jesse seems
rather busy for the time beeing. I am actually using RT2 as it is in the
CVS (just with a slightly modified config.pm and rtmux.pl) in the local
production ... but it's missing some cruical things like access control.

--
Spell checkers are for wimps
(please send feedback on all typos)

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