Mailing List Archive: Request Tracker: Users

guest requests?

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tai at sa

Jul 11, 2000, 9:45 AM

Post #1 of 5 (285 views)
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guest requests?

Hiyas,
I've installed Request Tracker, and can't seem to have guests
put in requests - everyone hits the login page. Is there a way to set
it up so that normal users hit the request page and can put in requests?
Thanx.

# ls -al
total 104
dr-xr-xr-x 2 root root 512 Jun 9 17:15 .
dr-xr-xr-x 3 root root 512 Jun 9 17:15 ..
---s--x--x 3 rt root 25284 Jun 9 17:15 admin-webrt.cgi
---s--x--x 3 rt root 25284 Jun 9 17:15 webrt.cgi

hitting both of these /rt/webrt.cgi and /admin-webrt.cgi
brings up the login page.

-Tai

Attachments:

smime.p7s (1.79 KB)

jesse at fsck

Jul 11, 2000, 9:48 AM

Post #2 of 5 (281 views)
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Re: guest requests? [In reply to]

Guest ticket creation is generally done by email. there are also
some webforms people put together in http://ftp.fsck.com/pub/rt/contrib
for the purpose.

On Tue, Jul 11, 2000 at 11:45:56AM -0500, Tai wrote:
> Hiyas,
> I've installed Request Tracker, and can't seem to have guests
> put in requests - everyone hits the login page. Is there a way to set
> it up so that normal users hit the request page and can put in requests?
> Thanx.
>
> # ls -al
> total 104
> dr-xr-xr-x 2 root root 512 Jun 9 17:15 .
> dr-xr-xr-x 3 root root 512 Jun 9 17:15 ..
> ---s--x--x 3 rt root 25284 Jun 9 17:15 admin-webrt.cgi
> ---s--x--x 3 rt root 25284 Jun 9 17:15 webrt.cgi
>
> hitting both of these /rt/webrt.cgi and /admin-webrt.cgi
> brings up the login page.
>
> -Tai

--
jesse reed vincent --- root [at] eruditorum --- jesse [at] fsck
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
...realized that the entire structure of the net could be changed to be made
more efficient, elegant, and spontaneously make more money for everyone
involved. It's a marvelously simple diagram, but this form doesn't have a way
for me to draw it. It'll wait. -Adam Hirsch

tai at sa

Jul 11, 2000, 12:15 PM

Post #3 of 5 (279 views)
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Re: guest requests? [In reply to]

Jesse wrote:
>
> Guest ticket creation is generally done by email. there are also
> some webforms people put together in http://ftp.fsck.com/pub/rt/contrib
> for the purpose.

OK, cool. It's also easy enough to add <a href="mailto: rt [at] hos">
to the page :)
Next question, in the README file, it says that I need to add

rt: |"/path/to/lrt/bin/rt-mailgate general correspond"

when I am setting it up. Do I need something similar for
the other queues that I will be setting up? Something like

queue2: |"/path/to/lrt/bin/rt-mailgate 2ndqueue correspond"

perhaps? Thanx again.

-Tai

Attachments:

smime.p7s (1.79 KB)

tobiasb at tobiasb

Jul 11, 2000, 12:37 PM

Post #4 of 5 (279 views)
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Re: guest requests? [In reply to]

> when I am setting it up. Do I need something similar for
> the other queues that I will be setting up? Something like
>
> queue2: |"/path/to/lrt/bin/rt-mailgate 2ndqueue correspond"
>
> perhaps? Thanx again.

Should work out (with sendmail at least). Remember "newaliases".

--
"The trouble with the world is that the stupid are
cocksure and the intelligent are full of doubt."
- Bertrand Russell

jesse at fsck

Jul 11, 2000, 1:52 PM

Post #5 of 5 (289 views)
Permalink

Re: guest requests? [In reply to]

Yep. you'll want one per queue.

On Tue, Jul 11, 2000 at 02:15:13PM -0500, Tai wrote:
> Jesse wrote:
> >
> > Guest ticket creation is generally done by email. there are also
> > some webforms people put together in http://ftp.fsck.com/pub/rt/contrib
> > for the purpose.
>
> OK, cool. It's also easy enough to add <a href="mailto: rt [at] hos">
> to the page :)
> Next question, in the README file, it says that I need to add
>
> rt: |"/path/to/lrt/bin/rt-mailgate general correspond"
>
> when I am setting it up. Do I need something similar for
> the other queues that I will be setting up? Something like
>
> queue2: |"/path/to/lrt/bin/rt-mailgate 2ndqueue correspond"
>
> perhaps? Thanx again.
>
> -Tai

--
jesse reed vincent --- root [at] eruditorum --- jesse [at] fsck
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three"

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