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queue members and access levels

 

 

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griffy at math

Jun 16, 2000, 7:46 PM

Post #1 of 2 (198 views)
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queue members and access levels

Howdy folks,

I've got a question about the queue access controls.

We would like to set up the notion of a "responsible" person for a queue.
The responsible person(s) would have manipulate permissions and receive copies
of the transactions via email. The other users would have permission to
manipulate the queue, but would not receive the transaction email.
"Display" isn't enough access, but "Manipulate" is too much.

Has anyone worked around this, or can anyone see a solution?
I was going to hack in another access level for now.
Or should I just shut up and wait for RT2? :-)

Many thanks,

Tim

--
Tim "Griffy" Strobell, griffy [at] math, (301) 405-8175
Assistant Sysadmin, Server Janitor, and Customer Service Associate
Department of Mathematics, University of Maryland at College Park


jesse at fsck

Jun 17, 2000, 7:31 AM

Post #2 of 2 (194 views)
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Re: queue members and access levels [In reply to]

As you guessed, 2.0 will have better controls for this sort of thing.
If you don't want those user to get _any_ mail, just set their email addresses to null. but that's clearly not ideal

jesse




On Fri, Jun 16, 2000 at 10:46:25PM -0400, Tim Strobell aka Griffy wrote:
> Howdy folks,
>
> I've got a question about the queue access controls.
>
> We would like to set up the notion of a "responsible" person for a queue.
> The responsible person(s) would have manipulate permissions and receive copies
> of the transactions via email. The other users would have permission to
> manipulate the queue, but would not receive the transaction email.
> "Display" isn't enough access, but "Manipulate" is too much.
>
> Has anyone worked around this, or can anyone see a solution?
> I was going to hack in another access level for now.
> Or should I just shut up and wait for RT2? :-)
>
> Many thanks,
>
> Tim
>
> --
> Tim "Griffy" Strobell, griffy [at] math, (301) 405-8175
> Assistant Sysadmin, Server Janitor, and Customer Service Associate
> Department of Mathematics, University of Maryland at College Park
>
>
> _______________________________________________
> rt-users mailing list
> rt-users [at] lists
> http://lists.fsck.com/mailman/listinfo/rt-users
>

--
jesse reed vincent --- root [at] eruditorum --- jesse [at] fsck
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
'"As the company that brought users the Internet, Netscape is now inviting
the more than 60 million people who have used our client software to
'tune up' and upgrade to Netscape Communicator," said Mike Homer,
senior vice president of marketing at Netscape.' Sometimes I wonder.

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