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Templates not getting copied

 

 

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anil at recoil

Jun 13, 2000, 10:26 AM

Post #1 of 2 (303 views)
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Templates not getting copied

Hi everyone,

I've just checked out the CVS copy of RT-1, and done a fresh install.

Everything works fine, except when I create a new queue, the web_create
template does not seem to get carried across, and I get this error
when creating a new request:

The specified template is missing or inaccessable.
(/usr/local/rt/admin/etc/templates/queues/Testing/web_create)
However, the custom content which was supposed to fill the template was:

If I create the file, then it goes away, but how can I stop it
happening for every queue?

Thanks,
Anil

--
Anil Madhavapeddy, <anil [at] recoil>


feargal at thecia

Jun 13, 2000, 12:13 PM

Post #2 of 2 (308 views)
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Re: Templates not getting copied [In reply to]

Check the premissions for the generic templates. They should be owned by rt,
and rwx by rt. Sometimes the install will leave them belonging to root.
My 2p.
-Feargal.

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