elg at bu
May 3, 2006, 11:47 AM
Post #2 of 7
(1160 views)
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Phil,
We're really new to RT and encountered a different but similar problem
of email mapping. Though this probably won't solve your problem, it
might give you a hint on where to go. What we wanted for inbound email
was the following logic:
1) If the email is from an account in our domain (i.e. X [at] bu), then
set the requestor to X (i.e. elg instead of elg [at] bu) and create the
account if necessary.
2) If the email comes from somewhere else but the email address is known
to the system (i.e. someone updated their profile), set the requestor to
that account.
3) For all other mail, set the requestor to a fixed account. In our
case, the account is called "external_user".
We're still checking to see if/how we could do this with a Scrip but, in
the mean time, we created our own mail authentication module to handle
the logic. We created a new file in "rt/lib/RT/Interface/Email/Auth"
called "BUMailFrom.pm" which is a copy of the MailFrom.pm authentication
file and added a line to RT_SiteConfig.pm with:
@RT::MailPlugins = ( "Auth::BUMailFrom" );
The differences between BUMailFrom.pm and MailFrom.pm are:
$ diff BUMailFrom.pm MailFrom.pm
46c46
< package RT::Interface::Email::Auth::BUMailFrom;
---
> package RT::Interface::Email::Auth::MailFrom;
48a49,50
> # This is what the ordinary, non-enhanced gateway does at the moment.
>
60d61
<
63,76c64
< my $username;
<
< if ( $Address =~ m/.*\@bu.edu$/i ) {
< $username = $Address;
< $username =~ s/\@bu.edu$//;
< if ( $Name == $Address ) {
< $name = $username;
< }
< $CurrentUser->LoadByName($username);
< }
<
< unless ( $CurrentUser->Id ) {
< $CurrentUser->LoadByEmail($Address);
< }
---
> $CurrentUser->LoadByEmail($Address);
82,87d69
< unless ( $CurrentUser->Id ) {
< if ( !( $Address =~ m/.*\@bu.edu$/i )) {
< $CurrentUser->LoadByName("external_user");
< }
< }
<
90a73
>
97c80
< $RT::Logger->crit( "Auth::BUMailFrom couldn't find the
'Unprivileged' internal group" );
---
> $RT::Logger->crit( "Auth::MailFrom couldn't find the
'Unprivileged' internal group" );
104c87
< $RT::Logger->crit( "Auth::BUMailFrom couldn't find the
'Everyone' internal group");
---
> $RT::Logger->crit( "Auth::MailFrom couldn't find the
'Everyone' internal group");
189,194c172
< if ( $Address =~ m/.*\@bu.edu$/i ) {
< $CurrentUser = CreateUser( $username, $Address, $Name, $Address,
$args{'Message'} );
< }
< else {
< $CurrentUser = CreateUser( undef, $Address, $Name, $Address,
$args{'Message'} );
< }
---
> $CurrentUser = CreateUser( undef, $Address, $Name, $Address,
$args{'Message'} );
This seems to work in our testbed but, as we haven't put the system into
production yet, I can't yet tell you if there are any oddities.
Eric Gauthier
Network Engineer
617-353-8218 ~^~ elg [at] nsegc
Boston University - Office of IT
-----Original Message-----
From: rt-users-bounces [at] lists
[mailto:rt-users-bounces [at] lists] On Behalf Of Phil
Smith III
Sent: Wednesday, May 03, 2006 2:18 PM
To: rt-users [at] lists
Subject: [rt-users] User autocreation
We don't think we dare enable auto-user creation due to spam issues.
But the usual flow is like this:
1) User emails support [at] ourdomai with an issue.
2) One of us creates an RT ticket, then replies, CCing RT, putting the
[ourdomain #nnn] in the Subject.
3) Occasionally a customer is well-behaved enough to do a REPLY ALL, but
that fails to update RT because the user isn't in RT.
Is there an easy way (presumably a scrip) to say "Any user that's ever
been on a TO or CC list gets auto-added as an unprivileged user"?
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http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
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