ruslan.zakirov at gmail
May 3, 2006, 5:18 PM
Post #2 of 2
(480 views)
Permalink
|
|
Re: How to send "notify on resolve" message to a specific non CC or AdminCC address
[In reply to]
|
|
You can use RTx-Action-NotifyGroup from the CPAN or add Cc header to
the template (http://wiki.bestpractical.com/?Template).
On 5/3/06, Sumner, Todd <TSumner [at] tmwsystems> wrote:
>
> We currently are using a simple template/script to "Notify requestor, CC and
> Admincc on resolve" which sends a summary listing of a request's activity
> and states that it is resolved.
>
> How can I configure a script to send a copy of this "Notify on resolve" type
> message (or add to the original distribution of the message above) to a
> specific email address that is not a CC or AdminCC, or associated with the
> request in any way.
>
> Basically I'd like to have a particular static email address receive a copy
> of all resolved notifications, but not receive any create, comment, etc.
> messages.
>
> Thanks, Todd
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales [at] bestpractical
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
> We're hiring! Come hack Perl for Best Practical:
> http://bestpractical.com/about/jobs.html
>
>
--
Best regards, Ruslan.
|
