Mailing List Archive: Request Tracker: Users

RT3 - Creation of new user for email.

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ben.butler at c2internet

Jan 13, 2005, 9:34 AM

Post #1 of 5 (1488 views)
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RT3 - Creation of new user for email.

Hi,

I am running RT3 on Debian with Apache2 and Postfix.

The good news is I have got it all setup nicely and working so far.

The problem I have got is I am getting the following message when sending a
test message into the system.

"RT could not load a valid user, and RT's configuration does not allow for
the creation of a new user for your email."

I need to be able to accept tickets from Users that are not already setup in
RT. How do I allow this, I have tried Google but to no avail.

Thanks in advance.

Kind Regards

Ben Butler
++++++++++++++++++++++++++++++++++++++
C2 Internet Ltd
Alvaston House
Alvaston Business Park
Nantwich
Cheshire
CW5 6PF
W http://www.c2internet.net/
T +44-(0)845-658-0020
F +44-(0)845-658-0070

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Be sure to check out the RT wiki at http://wiki.bestpractical.com

aharrison at gmail

Jan 13, 2005, 11:37 AM

Post #2 of 5 (1425 views)
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Re: RT3 - Creation of new user for email. [In reply to]

>
> "RT could not load a valid user, and RT's configuration does not allow for
> the creation of a new user for your email."
>
> I need to be able to accept tickets from Users that are not already setup in
> RT. How do I allow this, I have tried Google but to no avail.

It should work. Are you sending the test message from a root acct?

Please post the entire error message, any relevant lines in the
rt.log, etc etc...

--
Andy Harrison
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

rmroland at indiana

Jan 13, 2005, 11:43 AM

Post #3 of 5 (1423 views)
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RE: RT3 - Creation of new user for email. [In reply to]

Under:

Configuration->Queues-><select your desired Queue>->Group Rights

Make sure that 'Everyone' has the right to 'Create Ticket'

Thanks,

Ryan Roland

Application Developer
Information Technology
Division of Recreational Sports
Indiana University

812.855.9617
rmroland [at] indiana

-----Original Message-----
From: rt-users-bounces [at] lists
[mailto:rt-users-bounces [at] lists] On Behalf Of Andy Harrison
Sent: Thursday, January 13, 2005 14:38
To: Ben Butler
Cc: rt-users [at] lists
Subject: Re: [rt-users] RT3 - Creation of new user for email.

>
> "RT could not load a valid user, and RT's configuration does not allow for
> the creation of a new user for your email."
>
> I need to be able to accept tickets from Users that are not already setup
in
> RT. How do I allow this, I have tried Google but to no avail.

It should work. Are you sending the test message from a root acct?

Please post the entire error message, any relevant lines in the
rt.log, etc etc...

--
Andy Harrison
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Attachments:

smime.p7s (2.96 KB)

aharrison at gmail

Jan 13, 2005, 1:10 PM

Post #4 of 5 (1468 views)
Permalink

Re: RT3 - Creation of new user for email. [In reply to]

On Thu, 13 Jan 2005 14:43:19 -0500, Roland, Ryan M <rmroland [at] indiana> wrote:
> Under:
>
> Configuration->Queues-><select your desired Queue>->Group Rights
>
> Make sure that 'Everyone' has the right to 'Create Ticket'
>

I suppose, but make sure you have adequate spam protection in front of
your RT installation, lest ye show up to work one morn and find 75,000
new tickets from people who want to enlarge your private parts or some
such...

--
Andy Harrison
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

ben.butler at c2internet

Jan 14, 2005, 1:34 AM

Post #5 of 5 (1470 views)
Permalink

RE: RT3 - Creation of new user for email. [In reply to]

Hi,

Thanks, worked a treat.

Ben

-----Original Message-----
From: Roland, Ryan M [mailto:rmroland [at] indiana]
Sent: 13 January 2005 19:43
To: Andy Harrison; Ben Butler
Cc: rt-users [at] lists
Subject: RE: [rt-users] RT3 - Creation of new user for email.

Under:

Configuration->Queues-><select your desired Queue>->Group Rights

Make sure that 'Everyone' has the right to 'Create Ticket'

Thanks,

Ryan Roland

Application Developer
Information Technology
Division of Recreational Sports
Indiana University

812.855.9617
rmroland [at] indiana

-----Original Message-----
From: rt-users-bounces [at] lists
[mailto:rt-users-bounces [at] lists] On Behalf Of Andy Harrison
Sent: Thursday, January 13, 2005 14:38
To: Ben Butler
Cc: rt-users [at] lists
Subject: Re: [rt-users] RT3 - Creation of new user for email.

>
> "RT could not load a valid user, and RT's configuration does not allow
> for the creation of a new user for your email."
>
> I need to be able to accept tickets from Users that are not already
> setup
in
> RT. How do I allow this, I have tried Google but to no avail.

It should work. Are you sending the test message from a root acct?

Please post the entire error message, any relevant lines in the rt.log, etc
etc...

--
Andy Harrison
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

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