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Bulk Update not working

 

 

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mjoseff at yellowbrix

Aug 17, 2004, 7:53 AM

Post #1 of 3 (1190 views)
Permalink
Bulk Update not working

What am I missing here? Installed RT 3.2.1 on a different server (we were
on 3.1.1), search for tickets
(http://RT/Search/Listing.html?Bookmark=FrT%3B@4%7C%256%7C%241%7C1%241%7C2%241%7C3%258%7C%2411%7CDESCRIPTION%245%7CFIELD%248%7COPERATOR%245%7CVALUE%2416%7CQueue+%3D+helpdesk%245%7CQueue%241%7C%3D%248%7Chelpdesk%258%7C%2411%7CDESCRIPTION%245%7CFIELD%248%7COPERATOR%245%7CVALUE%2413%7CStatus+%3D+open%246%7CStatus%241%7C%3D%244%7Copen%258%7C%2411%7CDESCRIPTION%245%7CFIELD%248%7COPERATOR%245%7CVALUE%2412%7CStatus+%3D+new%246%7CStatus%241%7C%3D%243%7Cnew%241%7C4%241%7C0%241%7C0&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=&WatcherRole=Requestor&WatcherRoleOp=LIKE&ValueOfWatcherRole=&SubjectOp=LIKE&ValueOfSubject=test&QueueOp=%3D&ValueOfQueue=&PriorityOp=%3C&ValueOfPriority=&DateType=Created&DateOp=%3C&ValueOfDate=&AttachmentField=Content&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfStatus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearchInterval=-1&Action=Search

No check marks appear next to any of the tickets, and clicking "Update all
these tickets at once" just takes us to Search/Bulk.html with no tickets
listed (obviously because none were selected).

There is nothing in var/log (debug is turned on), the apache error log, or
MySQL rt.err log.

System info:

Perl v5.8.4 under freebsd
RT 3.2.1
CGI::Fast v1.05
Apache/2.0.49

Clue?

--
Matthew Joseff, Director Technical Operations
(p) 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com


jesse at bestpractical

Aug 17, 2004, 9:00 AM

Post #2 of 3 (1153 views)
Permalink
Re: Bulk Update not working [In reply to]

Search/Listing.html isn't an RT 3.2 URL.

On Aug 17, 2004, at 3:53 PM, Matthew Joseff wrote:

>
> What am I missing here? Installed RT 3.2.1 on a different server (we
> were on 3.1.1), search for tickets
> (http://RT/Search/Listing.html?
> Bookmark=FrT%3B@4%7C%256%7C%241%7C1%241%7C2%241%7C3%258%7C%2411%7CDESCR
> IPTION%245%7CFIELD%248%7COPERATOR%245%7CVALUE%2416%7CQueue+%3D+helpdesk
> %245%7CQueue%241%7C%3D%248%7Chelpdesk%258%7C%2411%7CDESCRIPTION%245%7CF
> IELD%248%7COPERATOR%245%7CVALUE%2413%7CStatus+%3D+open%246%7CStatus%241
> %7C%3D%244%7Copen%258%7C%2411%7CDESCRIPTION%245%7CFIELD%248%7COPERATOR%
> 245%7CVALUE%2412%7CStatus+%3D+new%246%7CStatus%241%7C%3D%243%7Cnew%241%
> 7C4%241%7C0%241%7C0&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=&Watc
> herRole=Requestor&WatcherRoleOp=LIKE&ValueOfWatcherRole=&SubjectOp=LIKE
> &ValueOfSubject=test&QueueOp=%3D&ValueOfQueue=&PriorityOp=%3C&ValueOfPr
> iority=&DateType=Created&DateOp=%3C&ValueOfDate=&AttachmentField=Conten
> t&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfSt
> atus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearc
> hInterval=-1&Action=Search
>
> No check marks appear next to any of the tickets, and clicking "Update
> all these tickets at once" just takes us to Search/Bulk.html with no
> tickets listed (obviously because none were selected).
>
> There is nothing in var/log (debug is turned on), the apache error
> log, or MySQL rt.err log.
>
> System info:
>
> Perl v5.8.4 under freebsd
> RT 3.2.1
> CGI::Fast v1.05
> Apache/2.0.49
>
> Clue?
>
> --
> Matthew Joseff, Director Technical Operations
> (p) 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
> YellowBrix - Transforming Content Into Action.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com


mjoseff at yellowbrix

Aug 17, 2004, 9:31 AM

Post #3 of 3 (1135 views)
Permalink
Re: Bulk Update not working [In reply to]

So, I've managed to poorly upgrade 3.2 apparently. Thanks; reinstalling.

On Tue, 17 Aug 2004, Jesse Vincent wrote:

}Search/Listing.html isn't an RT 3.2 URL.
}
}On Aug 17, 2004, at 3:53 PM, Matthew Joseff wrote:
}
}>
}> What am I missing here? Installed RT 3.2.1 on a different server (we were on
}> 3.1.1), search for tickets (http://RT/Search/Listing.html?
}> Bookmark=FrT%3B@4%7C%256%7C%241%7C1%241%7C2%241%7C3%258%7C%2411%7CDESCR
}> IPTION%245%7CFIELD%248%7COPERATOR%245%7CVALUE%2416%7CQueue+%3D+helpdesk
}> %245%7CQueue%241%7C%3D%248%7Chelpdesk%258%7C%2411%7CDESCRIPTION%245%7CF
}> IELD%248%7COPERATOR%245%7CVALUE%2413%7CStatus+%3D+open%246%7CStatus%241
}> %7C%3D%244%7Copen%258%7C%2411%7CDESCRIPTION%245%7CFIELD%248%7COPERATOR%
}> 245%7CVALUE%2412%7CStatus+%3D+new%246%7CStatus%241%7C%3D%243%7Cnew%241%
}> 7C4%241%7C0%241%7C0&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=&Watc
}> herRole=Requestor&WatcherRoleOp=LIKE&ValueOfWatcherRole=&SubjectOp=LIKE
}> &ValueOfSubject=test&QueueOp=%3D&ValueOfQueue=&PriorityOp=%3C&ValueOfPr
}> iority=&DateType=Created&DateOp=%3C&ValueOfDate=&AttachmentField=Conten
}> t&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfSt
}> atus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearc
}> hInterval=-1&Action=Search
}>
}> No check marks appear next to any of the tickets, and clicking "Update all
}> these tickets at once" just takes us to Search/Bulk.html with no tickets
}> listed (obviously because none were selected).
}>
}> There is nothing in var/log (debug is turned on), the apache error log, or
}> MySQL rt.err log.
}>
}> System info:
}>
}> Perl v5.8.4 under freebsd
}> RT 3.2.1
}> CGI::Fast v1.05
}> Apache/2.0.49
}>
}> Clue?
}>
}> --
}> Matthew Joseff, Director Technical Operations
}> (p) 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
}> YellowBrix - Transforming Content Into Action.
}> _______________________________________________
}> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
}>
}> Be sure to check out the RT wiki at http://wiki.bestpractical.com
}>
}
}

--
Matthew Joseff, Director Technical Operations
(p) 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

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