Mailing List Archive: Request Tracker: Users

RTFM

Index | Next | Previous | View Threaded

MikeHamilton at clovisusd

Jan 23, 2004, 11:58 AM

Post #1 of 6 (692 views)
Permalink

RTFM

Never mind. I was using the wrong field type. Guess I better fill out a
cover sheet for my TPS report...

JoopvandeWege at mococo

Nov 26, 2009, 6:00 AM

Post #2 of 6 (673 views)
Permalink

Re: RTFM [In reply to]

Richard Pijnenburg wrote:
>
> Hi all,
>
>
>
> I've installed RTFM and I want to create an article then I don't get a
> input field for the content.
>
> All I can fill in is:
>
>
>
> - Name
>
> - Summary
>
> - Class
>
> - Refers to
>
> - Referred to by
>
> - Topics
>
>
>
> Is this a bug in RTFM?
>
>
>
I assume you have defined one or more CustomFields which are RTFM
customfields and not RT CF's?
Further your logged in user has rights to these CustomFields?

Regards,

Joop

Richard at widexs

Nov 26, 2009, 6:05 AM

Post #3 of 6 (650 views)
Permalink

Re: RTFM [In reply to]

Hi Joop,

I haven't defined any CustomFields.

The Content field is for the text that needs to be included in the RT
ticket when I select it.

The user I'm using has all rights.

Met vriendelijke groet / With kind regards,

Richard Pijnenburg

From: Joop [mailto:JoopvandeWege [at] mococo]
Sent: Thursday, November 26, 2009 3:00 PM
To: Richard Pijnenburg
Cc: rt-users [at] lists
Subject: Re: [rt-users] RTFM

Richard Pijnenburg wrote:

Hi all,

I've installed RTFM and I want to create an article then I don't get a
input field for the content.

All I can fill in is:

Name

Summary

Class

Refers to

Referred to by

Topics

Is this a bug in RTFM?

I assume you have defined one or more CustomFields which are RTFM
customfields and not RT CF's?
Further your logged in user has rights to these CustomFields?

Regards,

Joop

JoopvandeWege at mococo

Nov 26, 2009, 6:19 AM

Post #4 of 6 (658 views)
Permalink

Re: RTFM [In reply to]

Richard Pijnenburg wrote:
>
> Hi Joop,
>
>
>
> I haven't defined any CustomFields.
>
> The Content field is for the text that needs to be included in the RT
> ticket when I select it.
>
The Content field is a regular RT CustomField. I use WikiText but you're
free to use the other types aswell.
Login with enough rights to add CustomFields, goto
Configuration->CustomFields: Create
Enter a name, description,Type, AppliesTO(RTFM Articles) <---- That is
what you should select.
After creating it make sure to use 'Applies to' to add it to one of
your classes.

Regards,

Joop

falcone at bestpractical

Nov 26, 2009, 6:27 PM

Post #5 of 6 (661 views)
Permalink

Re: RTFM [In reply to]

On Thu, Nov 26, 2009 at 02:32:21PM +0100, Richard Pijnenburg wrote:
> I've installed RTFM and I want to create an article then I don't get a input field for the
> content.

Please read the included documentation, lib/RT/FM/Introduction.pod,
referenced from the README

-kevin

> All I can fill in is:
>
>
>
> - Name
>
> - Summary
>
> - Class
>
> - Refers to
>
> - Referred to by
>
> - Topics
>
>
>
> Is this a bug in RTFM?
>
>
>
> Met vriendelijke groet / With kind regards,
>
> Richard Pijnenburg

ruz at bestpractical

Dec 8, 2011, 3:18 PM

Post #6 of 6 (96 views)
Permalink

Re: RTFM [In reply to]

On Fri, Dec 9, 2011 at 02:21, Robert Hayward <rhayward [at] axispoint> wrote:
> Where do I go to find this path? The content area of a RTFM article cannot
> be edited.
>
> lib/RT/FM/Introduction.pod

docs/customizing/articles_introduction.pod

>
> Regards,
> Robert Hayward

--
Best regards, Ruslan.
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012

Index | Next | Previous | View Threaded

Interested in having your list archived? Contact Gossamer Threads