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My User-Defined scrips (examples)

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peterb at ucar

Apr 28, 2003, 3:01 PM

Post #1 of 2 (3433 views)
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My User-Defined scrips (examples)

I didn't see this covered in the documentation or when I googled over
rt-users, so I thought I'd share this for any one's benefit.

I wasn't pleased with RT3's global scrip, "On Correspond Notify AdminCCs
with Template Admin Correpondence" because it made for too much traffic.
So I deleted that and added, "On Correspond Notify Owner with template
Correspondence" through the web interface. I also needed something like,
"On Correspond to Unowned Notify Admin Ccs W Admin Correspondence". So...

On the Add a scrip page, I used
- Condition: User-defined
- Custom Condition:

if (($self->TransactionObj->Type eq "Correspond") and
($self->TicketObj->OwnerObj->Id == $RT::Nobody->Id)) {
return(1);
} else {
return(undef);
}

- Action: NotifyAdminCCs
- Template: Global Template: Admin Correspondence

I also implemented AutoTake as user-defined scrip instead of using the
contribute code:
- Condition: On Correspond
- Action: User Defined
- Custom action preparation code:

my $retval = undef;
if ( defined( $self->TicketObj->OwnerObj->id ) ){
if( $self->TicketObj->OwnerObj->Id == $RT::Nobody->Id ){
$retval = 1;
}
}

- Custom action cleanup code:
my $retval = undef;
if ($self->TransactionObj->CreatorObj->Privileged &&
$self->TransactionObj->CreatorObj->Id != $RT::Nobody->Id ) {
if( $self->TransactionObj->CreatorObj->HasRight( Object =>
$self->TicketObj->QueueObj, Right => 'OwnTicket')) {
$RT::Logger->info("Autotake ticket");
# They can own the ticket. Make it so.
$retval = $self->TicketObj->SetOwner(
$self->TransactionObj->CreatorObj->Id );
}
}
return( $retval );

- Template: Global Template: Taken [local template]

Hope someone finds this useful.

Cheers,

Peter

--
Peter Burkholder, System Administrator
Digital Library for Earth System Education (DLESE -- http://www.dlese.org)
peterb [at] ucar
DLESE Program Center (DPC) ~~~ ~~ ~~~~ __o
UCAR/DPC, P.O. Box 3000 Ph) 303-497-2663 ~~~ ~~~~ ~~ _`\<,_
Boulder, CO 80307-3000 Fx) 303-497-8336 ~~~~ ~~~ ~~~~ (*)/ (*)

peterb at ucar

Apr 29, 2003, 6:48 AM

Post #2 of 2 (3281 views)
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Re: My User-Defined scrips (examples) [In reply to]

There aren't any diffs to send. All these scrips were done via the RT3
interface. Sign in as root and follow:

Configuration->Global->Scrips->New Scrip

P.
On Tue, Apr 29, 2003 at 08:27:19AM +0300, ODHIAMBO Washington wrote:
>
> * Peter Burkholder <peterb_at_ucar_dot_edu> [20030429 01:05]: wrote:
> > I didn't see this covered in the documentation or when I googled over
> > rt-users, so I thought I'd share this for any one's benefit.
> >
> > I wasn't pleased with RT3's global scrip, "On Correspond Notify AdminCCs
> > with Template Admin Correpondence" because it made for too much traffic.
> > So I deleted that and added, "On Correspond Notify Owner with template
> > Correspondence" through the web interface. I also needed something like,
> > "On Correspond to Unowned Notify Admin Ccs W Admin Correspondence". So...
[snip]
> >
> > Hope someone finds this useful.
>
> Hello Peter,
>
>
> Thank you for the contributions. I am in the process of testing RT3 and I
> believe your scrips will help. Could you please drop me the diff-ed files?
>
> Thanks in advance.
>
> -Wash
>
> --
> Odhiambo Washington <wash [at] wananchi> "The box said 'Requires
> Wananchi Online Ltd. www.wananchi.com Windows 95, NT, or better,'
> Tel: +254 2 313985-9 +254 2 313922 so I installed FreeBSD."
> GSM: +254 72 743223 +254 733 744121 This sig is McQ! :-)
>
>
> Anybody who doesn't cut his speed at the sight of a police car is
> probably parked.
--
Peter Burkholder, System Administrator
Digital Library for Earth System Education (DLESE -- http://www.dlese.org)
DLESE Program Center (DPC) ~~~ ~~ ~~~~ __o
UCAR/DPC, P.O. Box 3000 Ph) 303-497-2663 ~~~ ~~~~ ~~ _`\<,_
Boulder, CO 80307-3000 Fx) 303-497-8336 ~~~~ ~~~ ~~~~ (*)/ (*)

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