Mailing List Archive: Request Tracker: Users

How to tie RT to Exchange 5.5?

Index | Next | Previous | View Threaded

Shmulik at olivesoftware

Mar 31, 2003, 4:38 AM

Post #1 of 6 (1927 views)
Permalink

How to tie RT to Exchange 5.5?

Hi,

I Want to put the RT machine in the DMZ and have email that get to our
exchange 5.5 server as rt [at] example, be rerouted to rt [at] rt If
possible I also want RT to use a remote sendmail, than the local one.

does anybody have knowledge on how to do this?

thanks,
/Shmulik.

Shmulik Gazit
Application Engineer
Olive Software LTD.
http://www.olivesoftware.com
Phone: +972-9-7643525
Direct: +972-9-7643510
Cell: +972-54-483949
Fax: +972-9-7643526
ICQ: 4262850
MSN: shmulikgazit [at] hotmail
YahooM: shmulikgazit [at] yahoo
AOL: ShmulikGZ

BMtshali at Orbicom

Mar 31, 2003, 4:29 AM

Post #2 of 6 (1797 views)
Permalink

RE: How to tie RT to Exchange 5.5? [In reply to]

Hi,

I have set up my RT server to receive email from an account in Exchange by
using fetchmail through an NT/Exchange account. I used the same username on
both RT and NT servers so as to make replying through NT easy. I'm still
using a local sendmail though.

Regards
Bafana Mtshali

-----Original Message-----
From: Shmulik Gazit [mailto:Shmulik [at] olivesoftware]
Sent: 31 March 2003 01:38
To: Rt-Users (E-mail)
Subject: [rt-users] How to tie RT to Exchange 5.5?

Hi,

I Want to put the RT machine in the DMZ and have email that get to our
exchange 5.5 server as rt [at] example, be rerouted to rt [at] rt If
possible I also want RT to use a remote sendmail, than the local one.

does anybody have knowledge on how to do this?

thanks,
/Shmulik.

Shmulik Gazit
Application Engineer
Olive Software LTD.
http://www.olivesoftware.com
Phone: +972-9-7643525
Direct: +972-9-7643510
Cell: +972-54-483949
Fax: +972-9-7643526
ICQ: 4262850
MSN: shmulikgazit [at] hotmail
YahooM: shmulikgazit [at] yahoo
AOL: ShmulikGZ

_______________________________________________
rt-users mailing list
rt-users [at] lists
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
___________________________________________________________________ Any
e-mail message from an Orbicom employee, and all attachments thereto ("the
message") may contain confidential information, and is intended for a
specific addressee and purpose. All contents in this message remain the
intellectual property of Orbicom. If you are not the addressee: a) You may
not disclose, copy, distribute or take any action based on the contents
thereof; b) Kindly inform the sender immediately and destroy all copies
thereof. Any copying, publication or disclosure of this message, or part
thereof, in any form whatsoever, without the sender's express written
consent, is prohibited. No opinion expressed or implied by the sender
necessarily constitutes the opinion of Orbicom. This message does not
constitute a guarantee or proof of the facts mentioned therein.

russj at dimstar

Mar 31, 2003, 10:53 AM

Post #3 of 6 (1794 views)
Permalink

Re: How to tie RT to Exchange 5.5? [In reply to]

* Shmulik Gazit <Shmulik [at] olivesoftware> [2003-03-31 02:39]:
>
> Hi,
>
> I Want to put the RT machine in the DMZ and have email that get to our
> exchange 5.5 server as rt [at] example, be rerouted to rt [at] rt If
> possible I also want RT to use a remote sendmail, than the local one.

Well, since (I think) RT doesn't contain it's own smtp routines, you'd have to use some sendmail type program on the rt machine, but that sendmail can be configured to send mail through another machine.

As far as RT getting mail from an exchange server, simply tell your exchange server to forward a copy of the mail from the receiving account to your RT account.
Be forwarned however, that what we've seen is that Exchange doesn't appear to forward the mail immediately. This wouldn't be a problem, except we've also seen cases where someone will look at the message in exchange, and then exchange never forwards a copy to rt.

--
Russ Johnson
Dimension 7/Stargate Online
http://www.dimstar.net

Top post? http://www.caliburn.nl/topposting.html

Random thought #5 (Collect all 18)
"Freedom is not worth having if it does not include the freedom to make mistakes. It passes my comprehension how human beings, be they ever so experienced and able, can delight in depriving other human beings of that precious right." - Mohandas K. Ghandi

KFerguso at chi

Mar 31, 2003, 11:57 AM

Post #4 of 6 (1812 views)
Permalink

RE: How to tie RT to Exchange 5.5? [In reply to]

>
> * Shmulik Gazit <Shmulik [at] olivesoftware> [2003-03-31 02:39]:
> >
> > Hi,
> >
> > I Want to put the RT machine in the DMZ and have email that
> get to our
> > exchange 5.5 server as rt [at] example, be rerouted to
> rt [at] rt If
> > possible I also want RT to use a remote sendmail, than the
> local one.
>
> Well, since (I think) RT doesn't contain it's own smtp
> routines, you'd have to use some sendmail type program on the
> rt machine, but that sendmail can be configured to send mail
> through another machine.
>
> As far as RT getting mail from an exchange server, simply
> tell your exchange server to forward a copy of the mail from
> the receiving account to your RT account.
> Be forwarned however, that what we've seen is that Exchange
> doesn't appear to forward the mail immediately. This wouldn't
> be a problem, except we've also seen cases where someone will
> look at the message in exchange, and then exchange never
> forwards a copy to rt.
>
> Russ Johnson

Our Exchange admin set the inbound address (rt [at] example) as
a distribution list with the RT address (rt [at] rt) as
the only member. The RT local sendmail points to our mail gateway
as its smart relay.

kevin ferguson

russj at dimstar

Mar 31, 2003, 12:10 PM

Post #5 of 6 (1795 views)
Permalink

Re: How to tie RT to Exchange 5.5? [In reply to]

* Ferguson, Kevin <KFerguso [at] chi> [2003-03-31 11:03]:
> > As far as RT getting mail from an exchange server, simply
> > tell your exchange server to forward a copy of the mail from
> > the receiving account to your RT account.
> > Be forwarned however, that what we've seen is that Exchange
> > doesn't appear to forward the mail immediately. This wouldn't
> > be a problem, except we've also seen cases where someone will
> > look at the message in exchange, and then exchange never
> > forwards a copy to rt.
>
> Our Exchange admin set the inbound address (rt [at] example) as
> a distribution list with the RT address (rt [at] rt) as
> the only member. The RT local sendmail points to our mail gateway
> as its smart relay.

Yeah, after checking with our Exchange admin, that's exactly what he did. And YES, it still won't forward a message that's come in, and read in exchange, before the message is forwarded.

I suspect the exchange has a subthread that forwards the message, but only forwards unread messages.

You can test this by sending a message into exchange, and reading it, in Outlook, as soon as it hits that mailbox.

You won't see this behavior unless you have people reading messages in Outlook, as well as Exchange.

--
Russ Johnson
Dimension 7/Stargate Online
http://www.dimstar.net

Top post? http://www.caliburn.nl/topposting.html

Random thought #5 (Collect all 18)
"Freedom is not worth having if it does not include the freedom to make mistakes. It passes my comprehension how human beings, be they ever so experienced and able, can delight in depriving other human beings of that precious right." - Mohandas K. Ghandi

binand at gmx

Mar 31, 2003, 3:36 PM

Post #6 of 6 (1797 views)
Permalink

Re: RE: How to tie RT to Exchange 5.5? [In reply to]

On Mon, Mar 31, 2003 at 01:29:21PM +0200, Bafana Mtshali wrote:
> I have set up my RT server to receive email from an account in Exchange by
> using fetchmail through an NT/Exchange account. I used the same username on
> both RT and NT servers so as to make replying through NT easy. I'm still
> using a local sendmail though.

My setup is:

mx1.mydomain.com is the public access MX for mydomain.com.
support.mydomain.com has a separate MX record. It is firewalled to allow
SMTP connections only from mx1.mydomain.com (it is in the DMZ). This
computer runs RT/Sendmail/Postgres/Apache.

itsupport [at] mydomain is forwarded (via Courier aliases) to
itsupport [at] support

Courier takes care of the rest. Gets rid of fetchmail from the setup ;)

I certainly don't see any reason why Exchange cannot replace Courier in
the above setup.

I have a CanonicalizeAddress routine too, just in case. :)

Binand

Index | Next | Previous | View Threaded

Interested in having your list archived? Contact Gossamer Threads