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error when replace bpslogo.png file

 

 

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chrilde at gmail

Aug 8, 2013, 12:26 AM

Post #1 of 3 (26 views)
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error when replace bpslogo.png file

Hi All,

I've got an error when I tried to replace the default bpslogo.png file with
a new one of the same name in
RT(/usr/share/request-tracker4/html/NoAuth/images). The error log shows as
below:

[error]: '<&' without matching '&>' at
/usr/share/request-tracker4/html/NoAuth/images/bpslogo.png line 32
(/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209)

On line 209 of Handler.pm file, it is:

sub HTML::Mason::Exception::as_rt_error {
my ($self) = @_;
$RT::Logger->error( $self->full_message ); #line 209
return "An internal RT error has occurred. Your administrator can
find more details in RT's log files.";
}

I checked the Hander.pm file but cant figure out anything. Please help.

BTW, my RT version is 4.0.7

--
*Br*
*Vodar*
*It's not where you start -- it's where you finish that count.*


falcone at bestpractical

Aug 8, 2013, 7:34 AM

Post #2 of 3 (21 views)
Permalink
Re: error when replace bpslogo.png file [In reply to]

On Thu, Aug 08, 2013 at 03:26:13PM +0800, Chrilly Cheng wrote:
> Hi All,
> I've got an error when I tried to replace the default bpslogo.png file with a new one of the
> same name in RT(/usr/share/request-tracker4/html/NoAuth/images). The error log shows as below:

Instead of replacing our logo (which goes with our copyright) why not
use the Theme Editor we provide to add your own logo to the upper
righthand corner?

-kevin

> [error]: '<&' without matching '&>' at
> /usr/share/request-tracker4/html/NoAuth/images/bpslogo.png line 32
> (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209)
> On line 209 of Handler.pm file, it is:
> sub HTML::Mason::Exception::as_rt_error {
> my ($self) = @_;
> $RT::Logger->error( $self->full_message ); #line 209
> return "An internal RT error has occurred. Your administrator can find more details in RT's
> log files.";
> }
> I checked the Hander.pm file but cant figure out anything. Please help.
> BTW, my RT version is 4.0.7


chrilde at gmail

Aug 8, 2013, 10:51 PM

Post #3 of 3 (17 views)
Permalink
Re: error when replace bpslogo.png file [In reply to]

Sorry, I didn't notice that function when I was searching to replace png
file in RT location. Thanks for warning me that. I've changed it back.

Now I can set my logo from Tools->Configuration->Tools->Theme, thanks again
for your help.


On Thu, Aug 8, 2013 at 10:34 PM, Kevin Falcone <falcone [at] bestpractical>wrote:

> On Thu, Aug 08, 2013 at 03:26:13PM +0800, Chrilly Cheng wrote:
> > Hi All,
> > I've got an error when I tried to replace the default bpslogo.png
> file with a new one of the
> > same name in RT(/usr/share/request-tracker4/html/NoAuth/images). The
> error log shows as below:
>
> Instead of replacing our logo (which goes with our copyright) why not
> use the Theme Editor we provide to add your own logo to the upper
> righthand corner?
>
> -kevin
>
> > [error]: '<&' without matching '&>' at
> > /usr/share/request-tracker4/html/NoAuth/images/bpslogo.png line 32
> > (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209)
> > On line 209 of Handler.pm file, it is:
> > sub HTML::Mason::Exception::as_rt_error {
> > my ($self) = @_;
> > $RT::Logger->error( $self->full_message ); #line 209
> > return "An internal RT error has occurred. Your administrator can
> find more details in RT's
> > log files.";
> > }
> > I checked the Hander.pm file but cant figure out anything. Please
> help.
> > BTW, my RT version is 4.0.7
>



--
*Br*
*Vodar*
*It's not where you start -- it's where you finish that count.*

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