falcone at bestpractical
Aug 5, 2013, 7:25 AM
Post #4 of 4
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On Mon, Aug 05, 2013 at 06:48:50AM -0400, SSzretter wrote:
> On Thu, Aug 1, 2013 at 12:22 PM, Kevin Falcone
> <falcone [at] bestpractical> wrote:
> > On Thu, Aug 01, 2013 at 08:26:38AM -0400, SSzretter wrote:
> >> I have set up a couple dashboards, which look good and also set a m-f
> >> 8am reminder with an email address in each. The email did not go
> >> out this morning, so I am trying to figure out why.
> >>
> >> Generally, emails go out for tickets and the system checks mail and
> >> pulls it in regularly, so I am assuming there is some kind of
> >> rt-crontool going on (or similar). I did not specifically set that
> >> up, but it's working.
> >>
> >> SO, there must be something additional that I have to do to actually
> >> have my dashboard reminders go out every day, what should I look at?
> >
> > You probably skipped step #9 in the install:
> > http://bestpractical.com/docs/rt/latest/README.html
>
> Thank you, yes, I did skip that. I have now added it, and can see
> in my syslog, that it looks like it's running rt-email-dashboards.
> However, I am still not seeing any emails. No error messages in
> syslog around that entry, but no emails either. Any suggestion on
> where to look to debug (log, or )?
The command you set up has several documented arguments to be used for
testing and debugging:
http://bestpractical.com/docs/rt/latest/rt-email-dashboards.html
-kevin
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