Mailing List Archive: Request Tracker: Users

Add a column to the default queue ticket listing

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felix at earthshadow

Sep 14, 2012, 10:35 AM

Post #1 of 2 (215 views)
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Add a column to the default queue ticket listing

Hi,
On RT at a glance there is the "Quick search" pane, which lists the
queues with number of open, new and stalled tickets. Clicking on one of
those numbers shows the list of tickets in the ques with that status. In
that listing I would like to add a column globally. Of course I can edit
that search, but I can only store it as a new search. Is there a way to
update those searches?
Many thanks
Felix

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falcone at bestpractical

Sep 14, 2012, 3:59 PM

Post #2 of 2 (203 views)
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Re: Add a column to the default queue ticket listing [In reply to]

On Fri, Sep 14, 2012 at 01:35:53PM -0400, Felix Bachmann wrote:
> On RT at a glance there is the "Quick search" pane, which lists the
> queues with number of open, new and stalled tickets. Clicking on one of
> those numbers shows the list of tickets in the ques with that status. In
> that listing I would like to add a column globally. Of course I can edit
> that search, but I can only store it as a new search. Is there a way to
> update those searches?

Those searches use the default search format:
http://bestpractical.com/rt/docs/latest/RT_Config.html#DefaultSearchResultFormat

The default values are in your RT_Config.pm and you can override them
in RT_SiteConfig.pm to include your CF.

-kevin

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