falcone at bestpractical
Sep 14, 2012, 3:59 PM
Post #2 of 2
On Fri, Sep 14, 2012 at 01:35:53PM -0400, Felix Bachmann wrote:
Re: Add a column to the default queue ticket listing
[In reply to]
> On RT at a glance there is the "Quick search" pane, which lists the
> queues with number of open, new and stalled tickets. Clicking on one of
> those numbers shows the list of tickets in the ques with that status. In
> that listing I would like to add a column globally. Of course I can edit
> that search, but I can only store it as a new search. Is there a way to
> update those searches?
Those searches use the default search format:
The default values are in your RT_Config.pm and you can override them
in RT_SiteConfig.pm to include your CF.