al.scotto at reply
Aug 17, 2012, 4:35 PM
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R: Use Query builder to find tickets which were closed after the became over due
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Hi
I'm afraid you can't.
I've had the same problem, and I solved with some creativity, involving escalation.
I decided that FinalPriority = 89 and, once LinearEscalate has brought one's ticket Priority to 89, then a rt-crontool job increments Priority by some value.
So, in my searches, I can distinguish overdue/not overdue tickets by Priority, in this way:
Priority > 89 => overdue
Priority <= 89 => not overdue
Hope this helps.
Anyway I'd like to hear other (better) solutions to this problem.
Regards
Alberto Scotto
[Blue]
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto [at] reply
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________________________________
Da: rt-users-bounces [at] lists [rt-users-bounces [at] lists] per conto di Shrivallabh Deshmukh [shrivallabh.deshmukh [at] sungard]
Inviato: venerd́ 17 agosto 2012 12.52
A: rt-users [at] lists
Oggetto: [rt-users] Use Query builder to find tickets which were closed after the became over due
HI.
Can I compare 2 fields using query builder?
For example, can I do a query which says display all fields which are closed after their due date?
Regards,
Shrivallabh
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