falcone at bestpractical
Aug 20, 2012, 7:38 AM
Post #2 of 2
On Fri, Aug 17, 2012 at 11:23:21AM +0200, Martin Drasar wrote:
Re: Accessing Ticket from MakeClicky callback
[In reply to]
> is it possible to access ticket object from MakeClicky callback? For
> example, I have a callback that recognizes an IP and allows to perform
> set of actions on click. And for one of that action, I need to have
> current ticket subject. How can I get access to such information?
This sounds a lot like what RTIR is doing by using the ticket object
which is passed to the callback. Have a look at the RTIR callback to
get a sense of how to access it.