falcone at bestpractical
Aug 8, 2012, 7:37 AM
Post #2 of 4
On Wed, Aug 08, 2012 at 10:09:42AM +0200, Marcin Łabuz wrote:
> I have weird problem with my RT (4.0.4) - when I'm trying to use
> export option to CSV/XML file, my timezone is not taken into account.
> I was looking for answer for many hours with no success.
The spreadsheet link for me provides Created dates in the same
timezone (eastern) that my RT is configured for. Are you using some
extension? In 3.8, there were bugs around this, but 4.0's builtin
spreadsheet export should account for the user's timezone.
> My actual settings:
> at RT:
> Set($Timezone, "Europe/Warsaw");
> at SERWER:
> root [at] hatho:~# cat /etc/timezone
> I believe this sets are correct. However, for some reason my(user's)
> RT is ignoring them and puts incorrect (GMT) timezone value into
> CSV/XLS files.
> When searched for the solution throughout forums I saw many users had
> the same type of problem, unfortunately none of them found the right
> answer to this issue.
> I'm having difficulties in finding the cause therefore, any assistance
> would be helpful.