mark at good-stuff
Aug 10, 2012, 8:31 AM
Post #5 of 5
(388 views)
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On 10/08/2012 16:23, ktm [at] rice wrote:
> On Fri, Aug 10, 2012 at 03:44:23PM +0100, Mark Goodge wrote:
>> On 10/08/2012 15:32, ktm [at] rice wrote:
>>> On Fri, Aug 10, 2012 at 03:22:52PM +0100, Mark Goodge wrote:
>>>> This is possibly a FAQ, but my Google-fu is failing to find me the
>>>> answer and RTFM isn't helping either, so I'm asking here.... :-)
>>>>
>>>> How do I configure RT to notify me by email when someone else
>>>> updates a ticket that I own?
>>>>
>>>> Mark
>>>
>>> It does that in the default configuration that is shipped with
>>> the software.
>>
>> OK, then my question needs to be reworded: How do I re-enable it for
>> individual users when it's disabled generally on a sitewide basis?
>>
>> Mark
>
> Make a scrip based on the disabled Email change notification
> scrip to send it only when a particular Email/user is involved.
That sounds like an awful lot of effort for something that I would
expect to be configurable within the individual users' preferences!
Mark
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http://mark.goodge.co.uk
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