falcone at bestpractical
Aug 13, 2012, 7:55 AM
Post #2 of 2
(156 views)
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Re: queue disabled but still getting tickets
[In reply to]
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On Wed, Aug 08, 2012 at 09:56:50AM -0500, Aaron Zuercher wrote:
> I have disabled one of my queues to prevent new ticket submission but new tickets are still
> showing up. How to I stop this? I don't want to remove the queue because I want to reopen it
> in a month.
>
> I disabled it by going to TOOLS > CONFIG > QUEUES and unchecking enabled box.
Currently in RT, disabled queues still allow ticket creation. This is
because of a historical quirk where the ___Approvals queue is disabled
but still allows ticket creation.
It's likely that this will change in 4.2.
I assume that these new tickets are coming via rt-mailgate? You can
remove or re-route those aliases or remove the CreateTicket rights on
that queue (although this won't work if you've granted CreateTicket
too widely).
-kevin
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