vadud3 at gmail
Apr 11, 2013, 1:55 PM
Post #2 of 2
(45 views)
Permalink
|
|
Re: how to change email address for all existing users of domain foo.com from userA@foo.com to userA@bar.com?
[In reply to]
|
|
On Thu, Aug 2, 2012 at 2:44 PM, Asif Iqbal <vadud3 [at] gmail> wrote:
> How do I can change the foo.com to bar.com for every users email address
> in RT ?
>
> foo.com is invalid and need to be replaced by bar.com to avoid error like
> this
> I had a suggestion from ktm [at] rice to patch
> local/lib/RT/User_Local.pm to allow foo.com as well. However since
> there should not be
> any foo.com (compnay is bought and moved to bar.com) I think I like to
> attempt to just change the email address since it works fine
> when I do it manually for a user. I just want to do it for all foo.com
> users through script or database?
>
Should I use RT::Extension::MergeUsers ? I have 4820 enabled users and
another 80 disabled users with
email domain foo.com. I need to move them to bar.com. foo.com is not valid
anymore and causing
issues like this for old accounts like 'john.doe [at] foo' when trying to
create new tickets from 'john.doe [at] bar'
[Wed Apr 10 22:05:02 2013] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments:
Autocreated on ticket submission, Disabled: , EmailAddress:
john.doe [at] bar, Name: jdoe, Password: , Privileged: , RealName: John Doe
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:651)
[Wed Apr 10 22:05:02 2013] [crit]: User creation failed in mailgateway:
Name in use (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
[Wed Apr 10 22:05:02 2013] [warning]: Couldn't load user
'john.doe [at] bar'.giving
up (/opt/rt3/bin/../lib/RT/Interface/Email.pm:806)
[Wed Apr 10 22:05:02 2013] [crit]: User 'john.doe [at] bar' could not be
loaded in the mail gateway (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
[Wed Apr 10 22:05:02 2013] [error]: RT could not load a valid user, and
RT's configuration does not allow
for the creation of a new user for this email (john.doe [at] bar).
You might need to grant 'Everyone' the right 'CreateTicket' for the <==
this is always there for last 10 yrs
queue help. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
[Wed Apr 10 22:05:02 2013] [error]: RT could not load a valid user, and
RT's configuration does not allow
for the creation of a new user for your email.
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
[Wed Apr 10 22:05:03 2013] [error]: Could not record email: Could not load
a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
|
