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Steal ticket using REST interface

 

 

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marcinikj at yahoo

Jul 30, 2012, 2:37 PM

Post #1 of 2 (227 views)
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Steal ticket using REST interface

Well, I don't see this on the wiki and Google is not turning anything up, so I am hoping to get some answers here.

I have a basic REST client working to get tickets, add comments, etc.  In order to publicly reply to a ticket, I need to steal it first.  I saw in the 3.6.0 release notes from 2006 that this functionality should be available, but the wiki doesn't really say how.

Here is what doesn't work so far:

Issue a basic request to "/REST/1.0/ticket/[ticketnumber]/steal"
Issue request to "/REST/1.0/ticket/[ticketnumber]/steal" and set content variable with "id: [ticketnumber] Action: steal" (yes, each key/value on a seperate line)

Issue request to "/REST/1.0/ticket/[ticketnumber]/comment" and set content variable with "id: [ticketnumber] Action: steal"

Issue request to "/REST/1.0/ticket/[ticketnumber]/edit" and set content variable with "owner: [username]" 


I know I am missing some obvious, any help?


falcone at bestpractical

Jul 31, 2012, 11:26 AM

Post #2 of 2 (209 views)
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Re: Steal ticket using REST interface [In reply to]

On Mon, Jul 30, 2012 at 02:37:41PM -0700, James Marcinik wrote:
> Well, I don't see this on the wiki and Google is not turning anything up, so I am hoping to
> get some answers here.
> I have a basic REST client working to get tickets, add comments, etc. In order to publicly
> reply to a ticket, I need to steal it first. I saw in the 3.6.0 release notes from 2006 that
> this functionality should be available, but the wiki doesn't really say how.
> Here is what doesn't work so far:
> Issue a basic request to "/REST/1.0/ticket/[ticketnumber]/steal"
> Issue request to "/REST/1.0/ticket/[ticketnumber]/steal" and set content variable with "id:
> [ticketnumber] Action: steal" (yes, each key/value on a seperate line)
> Issue request to "/REST/1.0/ticket/[ticketnumber]/comment" and set content variable with "id:
> [ticketnumber] Action: steal"
> Issue request to "/REST/1.0/ticket/[ticketnumber]/edit" and set content variable with "owner:
> [username]"
> I know I am missing some obvious, any help?

The tests steal, t/web/command_line.t and bin/rt help steal has docs.
I suggest running with RTDEBUG=3 bin/rt steal 7 and seeing what it
sends.

-kevin

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