JThuau at spacex
Jul 27, 2012, 8:41 AM
Post #2 of 2
(237 views)
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On 7/27/12 5:36 AM, "Matthias Henze" <lists [at] mhcsoftware> wrote:
>Hi,
>
>I've to things I'm unable to find out how to get them:
>
>1. I want to see in "10 highest priority tickets I own" when there is a
>new message waiting for a response.
There are setting for that in RT4 (look for "UnRead" in the RT config file
help.
(and make sure to modify RT_SiteConfig, not RT_Config)
>
>2. I need a "non mail" notification when ever a new message arrives by
>preferably XMPP.
You can accomplish that by using a scrip. The default one uses a built-in
"email" notification. If you can send XMPP notification from perl, you can
build a scrip that will do that exact same thing in RT.
Jok
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