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Looping of RT bounce

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michele.pinassi at unisi

Jul 25, 2012, 6:48 AM

Post #1 of 4 (324 views)
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Looping of RT bounce

Hi all,

sometimes happens that my RT system start sending a lot of "RT Bounces".
On rt.log i got:

[Wed Jul 25 13:44:56 2012] [crit]: RT Received mail
(<20120725134439.CF23F1ED8 [at] tickets>
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1796)
[Wed Jul 25 13:44:56 2012] [crit]: RT thinks this message may be a
bounce (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245)
[Wed Jul 25 13:44:56 2012] [error]: Could not record email: Message
Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)

on mail.log (i use postfix) i have:

Jul 25 15:44:37 tickets postfix/qmgr[31774]: 63F161EDA: from=<>,
size=175692, nrcpt=1 (queue active)
Jul 25 15:44:39 tickets postfix/local[31789]: 63F161EDA:
to=<centralino [at] tickets>, relay=local, delay=2.6,
delays=0.09/0/0/2.5, dsn=2.0.0, status=sent (delivered to command:
/opt/rt4/bin/rt-mailgate --queue Centralino --action correspond --url
https://tickets.unisi.it/)
Jul 25 15:44:39 tickets postfix/qmgr[31774]: 63F161EDA: removed

in infinite loop that flood our mail system.

How i can solve this ?

Thanks, Michele

--
Dott. Michele Pinassi
Responsabile Telefonia di Ateneo
Servizio Reti, Sistemi e Sicurezza Informatica - Università degli Studi
di Siena
tel: 0577.(23)2169 - fax: 0577.(23)2053

Attachments:

signature.asc (0.26 KB)

michele.pinassi at unisi

Jul 25, 2012, 6:48 AM

Post #2 of 4 (314 views)
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Looping of RT bounce [In reply to]

Hi all,

sometimes happens that my RT system start sending a lot of "RT Bounces".
On rt.log i got:

[Wed Jul 25 13:44:56 2012] [crit]: RT Received mail
(<20120725134439.CF23F1ED8 [at] tickets>
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1796)
[Wed Jul 25 13:44:56 2012] [crit]: RT thinks this message may be a
bounce (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245)
[Wed Jul 25 13:44:56 2012] [error]: Could not record email: Message
Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)

on mail.log (i use postfix) i have:

Jul 25 15:44:37 tickets postfix/qmgr[31774]: 63F161EDA: from=<>,
size=175692, nrcpt=1 (queue active)
Jul 25 15:44:39 tickets postfix/local[31789]: 63F161EDA:
to=<centralino [at] xxxx>, relay=local, delay=2.6,
delays=0.09/0/0/2.5, dsn=2.0.0, status=sent (delivered to command:
/opt/rt4/bin/rt-mailgate --queue Centralino --action correspond --url
https://xxxx.unisi.it/)
Jul 25 15:44:39 tickets postfix/qmgr[31774]: 63F161EDA: removed

in infinite loop that flood our mail system.

How i can solve this ?

Thanks, Michele

--
Dott. Michele Pinassi
Responsabile Telefonia di Ateneo
Servizio Reti, Sistemi e Sicurezza Informatica - Università degli Studi
di Siena
tel: 0577.(23)2169 - fax: 0577.(23)2053

Attachments:

signature.asc (0.26 KB)

michele.pinassi at unisi

Jul 26, 2012, 12:34 AM

Post #3 of 4 (304 views)
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Looping of RT bounce [In reply to]

Hi all,

sometimes happens that my RT system start sending a lot of "RT Bounces".
On rt.log i got:

[Wed Jul 25 13:44:56 2012] [crit]: RT Received mail
(<20120725134439.CF23F1ED8 [at] xxxx>
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1796)
[Wed Jul 25 13:44:56 2012] [crit]: RT thinks this message may be a
bounce (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245)
[Wed Jul 25 13:44:56 2012] [error]: Could not record email: Message
Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)

on mail.log (i use postfix) i have:

Jul 25 15:44:37 tickets postfix/qmgr[31774]: 63F161EDA: from=<>,
size=175692, nrcpt=1 (queue active)
Jul 25 15:44:39 tickets postfix/local[31789]: 63F161EDA:
to=<centralino [at] xxxx>, relay=local, delay=2.6,
delays=0.09/0/0/2.5, dsn=2.0.0, status=sent (delivered to command:
/opt/rt4/bin/rt-mailgate --queue Centralino --action correspond --url
https://xxxx.unisi.it/)
Jul 25 15:44:39 tickets postfix/qmgr[31774]: 63F161EDA: removed

in infinite loop that flood our mail system.

How i can solve this ?

Thanks, Michele

--
Dott. Michele Pinassi
Responsabile Telefonia di Ateneo
Servizio Reti, Sistemi e Sicurezza Informatica - Università degli Studi
di Siena
tel: 0577.(23)2169 - fax: 0577.(23)2053

falcone at bestpractical

Jul 31, 2012, 9:31 AM

Post #4 of 4 (267 views)
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Re: Looping of RT bounce [In reply to]

On Wed, Jul 25, 2012 at 03:48:53PM +0200, Michele Pinassi wrote:
> Hi all,
>
> sometimes happens that my RT system start sending a lot of "RT Bounces".
> On rt.log i got:
>
> [Wed Jul 25 13:44:56 2012] [crit]: RT Received mail
> (<20120725134439.CF23F1ED8 [at] tickets>
> ) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1796)
> [Wed Jul 25 13:44:56 2012] [crit]: RT thinks this message may be a
> bounce (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245)
> [Wed Jul 25 13:44:56 2012] [error]: Could not record email: Message
> Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
>
> on mail.log (i use postfix) i have:
>
> Jul 25 15:44:37 tickets postfix/qmgr[31774]: 63F161EDA: from=<>,
> size=175692, nrcpt=1 (queue active)
> Jul 25 15:44:39 tickets postfix/local[31789]: 63F161EDA:
> to=<centralino [at] xxxx>, relay=local, delay=2.6,
> delays=0.09/0/0/2.5, dsn=2.0.0, status=sent (delivered to command:
> /opt/rt4/bin/rt-mailgate --queue Centralino --action correspond --url
> https://xxxx.unisi.it/)
> Jul 25 15:44:39 tickets postfix/qmgr[31774]: 63F161EDA: removed
>
> in infinite loop that flood our mail system.

I can't tell from your logs, but do you have $OwnerEmail set up to
redirect to an RT address? That's against the docs. Something has
tricked RT into sending mail to itself (see the first log) and you
should figure out how that happened and make sure RT has a correct
OwnerEmail and RTAddressRegexp setting if needed.

-kevin

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