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RTFM problem deleting article / CurrentUserCanSee Unimplemented

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gunnar.gorges at zmaw

Jul 25, 2012, 4:30 AM

Post #1 of 6 (536 views)
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RTFM problem deleting article / CurrentUserCanSee Unimplemented

Hi everyone,

I encountered a problem with RTFM today: I am not able to delete any
article without RT throwing an error message "An internal RT error has
occurred".

The logfile shows this:
[error]: RT::FM::Article::CurrentUserCanSee Unimplemented in
RT::Transaction.
(/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm line 1035)
(/usr/share/request-tracker3.8/lib/RT/Interface/Web/Handler.pm:233)

Has anyone seen this before and can point me to the direction how to fix
it? It appeared first time after the latest security update. I am using
RT 3.8.8 and RTFM 2.4.2 on Debian Squeeze.

Thanks and cheers!
Gunnar

--
Gunnar Gorges
Central IT Services - ZMAW
Mail: gunnar.gorges [at] zmaw
Tel.: +49 (0)40 41173 287

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falcone at bestpractical

Jul 31, 2012, 9:29 AM

Post #2 of 6 (486 views)
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Re: RTFM problem deleting article / CurrentUserCanSee Unimplemented [In reply to]

On Wed, Jul 25, 2012 at 01:30:30PM +0200, Gunnar Gorges wrote:
> I encountered a problem with RTFM today: I am not able to delete any
> article without RT throwing an error message "An internal RT error
> has occurred".
>
> The logfile shows this:
> [error]: RT::FM::Article::CurrentUserCanSee Unimplemented in
> RT::Transaction.
> (/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm line
> 1035)
> (/usr/share/request-tracker3.8/lib/RT/Interface/Web/Handler.pm:233)
>
> Has anyone seen this before and can point me to the direction how to
> fix it? It appeared first time after the latest security update. I
> am using RT 3.8.8 and RTFM 2.4.2 on Debian Squeeze.

Since you're running 3.8.8 from Debian, it has a number of security
fixes. The recently announced updates to RTFM include a fix to
account for these security fixes.

I believe Dom was looking for folks to test updated RTFM packages, but
I don't have a URL handy because I'm offline.

-kevin

dominic.hargreaves at it

Aug 1, 2012, 10:31 AM

Post #3 of 6 (479 views)
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Re: RTFM problem deleting article / CurrentUserCanSee Unimplemented [In reply to]

On Tue, Jul 31, 2012 at 12:29:08PM -0400, Kevin Falcone wrote:
> On Wed, Jul 25, 2012 at 01:30:30PM +0200, Gunnar Gorges wrote:
> > I encountered a problem with RTFM today: I am not able to delete any
> > article without RT throwing an error message "An internal RT error
> > has occurred".
> >
> > The logfile shows this:
> > [error]: RT::FM::Article::CurrentUserCanSee Unimplemented in
> > RT::Transaction.
> > (/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm line
> > 1035)
> > (/usr/share/request-tracker3.8/lib/RT/Interface/Web/Handler.pm:233)
> >
> > Has anyone seen this before and can point me to the direction how to
> > fix it? It appeared first time after the latest security update. I
> > am using RT 3.8.8 and RTFM 2.4.2 on Debian Squeeze.
>
> Since you're running 3.8.8 from Debian, it has a number of security
> fixes. The recently announced updates to RTFM include a fix to
> account for these security fixes.
>
> I believe Dom was looking for folks to test updated RTFM packages, but
> I don't have a URL handy because I'm offline.

The URL is

http://lists.alioth.debian.org/pipermail/pkg-request-tracker-maintainers/2012-July/003280.html

I've just got back from a few days away so I'll probably try and push
this out one way or another over the weekend. Testing before then
would be very welcome.

--
Dominic Hargreaves, Systems Development and Support Section
IT Services, University of Oxford

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gunnar.gorges at zmaw

Aug 2, 2012, 5:19 AM

Post #4 of 6 (473 views)
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Re: RTFM problem deleting article / CurrentUserCanSee Unimplemented [In reply to]

Hi Dominic,

I just was able to test the updated packages of RTFM (2.4.4) and ExternalAuth (1.1.1). Both work fine.

The problem I described below with RTFM is gone.

If you need more testing and/or more information just let me know!

Thanks and best wishes
Gunnar

> On Tue, Jul 31, 2012 at 12:29:08PM -0400, Kevin Falcone wrote:
>> On Wed, Jul 25, 2012 at 01:30:30PM +0200, Gunnar Gorges wrote:
>>> I encountered a problem with RTFM today: I am not able to delete any
>>> article without RT throwing an error message "An internal RT error
>>> has occurred".
>>>
>>> The logfile shows this:
>>> [error]: RT::FM::Article::CurrentUserCanSee Unimplemented in
>>> RT::Transaction.
>>> (/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm line
>>> 1035)
>>> (/usr/share/request-tracker3.8/lib/RT/Interface/Web/Handler.pm:233)
>>>
>>> Has anyone seen this before and can point me to the direction how to
>>> fix it? It appeared first time after the latest security update. I
>>> am using RT 3.8.8 and RTFM 2.4.2 on Debian Squeeze.
>>
>> Since you're running 3.8.8 from Debian, it has a number of security
>> fixes. The recently announced updates to RTFM include a fix to
>> account for these security fixes.
>>
>> I believe Dom was looking for folks to test updated RTFM packages, but
>> I don't have a URL handy because I'm offline.
>
> The URL is
>
> http://lists.alioth.debian.org/pipermail/pkg-request-tracker-maintainers/2012-July/003280.html
>
> I've just got back from a few days away so I'll probably try and push
> this out one way or another over the weekend. Testing before then
> would be very welcome.
>
> --
> Dominic Hargreaves, Systems Development and Support Section
> IT Services, University of Oxford

dominic.hargreaves at it

Aug 2, 2012, 8:10 AM

Post #5 of 6 (468 views)
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Re: RTFM problem deleting article / CurrentUserCanSee Unimplemented [In reply to]

On Thu, Aug 02, 2012 at 02:19:44PM +0200, Gunnar Gorges wrote:
> Hi Dominic,
>
> I just was able to test the updated packages of RTFM (2.4.4) and ExternalAuth (1.1.1). Both work fine.
>
> The problem I described below with RTFM is gone.
>
> If you need more testing and/or more information just let me know!

Hi Gunnar,

I should possibly have included more information when pointing at message
aimed originally at people familiar with the Debian package development
cycle. There's no 2.4.4 package targetted at Debian stable; I was after
feedback on the Debian packages in our git repository[1].

<http://anonscm.debian.org/gitweb/?p=pkg-request-tracker/rt-rtfm.git;a=shortlog;h=refs/heads/squeeze>

Can you clarify how you installed RTFM 2.4.4 (and how you had previously
installed 2.4.2)? It's useful feedback in any case.

Thanks,
Dominic.

--
Dominic Hargreaves, Systems Development and Support Section
IT Services, University of Oxford

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gunnar.gorges at zmaw

Aug 2, 2012, 9:40 AM

Post #6 of 6 (467 views)
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Re: RTFM problem deleting article / CurrentUserCanSee Unimplemented [In reply to]

> I should possibly have included more information when pointing at message
> aimed originally at people familiar with the Debian package development
> cycle. There's no 2.4.4 package targetted at Debian stable; I was after
> feedback on the Debian packages in our git repository[1].
>
> <http://anonscm.debian.org/gitweb/?p=pkg-request-tracker/rt-rtfm.git;a=shortlog;h=refs/heads/squeeze>
>
> Can you clarify how you installed RTFM 2.4.4 (and how you had previously
> installed 2.4.2)? It's useful feedback in any case.

Well, I simply purged the RTFM 2.4.2 package (which was installed through the Debian package system) and installed 2.4.4 from the tarball. Worked without problems.
I am not familiar with the git repository but I can have a look at it anyway.

Cheers,
Gunnar

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