adyas at linalis
Jul 24, 2012, 8:13 AM
Post #4 of 8
(440 views)
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Re: Limit Owner dropdown to only privileged users
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Scotto, Izz,
Thanks, as you both suggested I have reviewed my group privileges and
indeed 'Everyone' has OwnTicket checked.
Fixed! Thanks!
Alex
On 24/07/12 16:13, Scotto Alberto wrote:
> Take a look at the rights you assigned to the group Everyone
> You may have granted the OwnTicket right to Everyone, either at a global level (http://fpt-service.fpt.local/Admin/Global/GroupRights.html) or at a queue level (http://fpt-service.fpt.local/Admin/Queues/GroupRights.html?id=XX)
>
> This morning I bumped into the same problem. But in my case, this problem affected only one queue: OwnTicket was granted to Everyone at queue level.
>
> Hope this helps :)
>
>
>
> Alberto Scotto
>
> Blue Reply
> Via Cardinal Massaia, 83
> 10147 - Torino - ITALY
> phone: +39 011 29100
> al.scotto [at] reply
> www.reply.it
>
> -----Original Message-----
> From: rt-users-bounces [at] lists [mailto:rt-users-bounces [at] lists] On Behalf Of Alex Dyas
> Sent: marted́ 24 luglio 2012 15:58
> To: rt-users [at] lists
> Subject: [rt-users] Limit Owner dropdown to only privileged users
>
>
> Hello,
>
> RT Version - 4.0.2
>
> The dropdown we see for selecting the owner of a ticket is currently populated with all the users of the system, including unprivileged users who have been auto created by emailing the system.
>
> How do I limit the dropdown to only include privileged users?
>
> Alternatively, how do I prevent auto creation of unprivileged users? I don't really see the point of users being created automatically when people email in.
>
> Thanks,
>
> Alex
> --
> View this message in context: http://old.nabble.com/Limit-Owner-dropdown-to-only-privileged-users-tp34203861p34203861.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
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Alex Dyas, Manager - Systems Administration
Tel: +41 22 348 30 15
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