Mailing List Archive: Request Tracker: Users

Result: could not change owner - RT 3.8.13

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sathler90 at gmail

Jul 19, 2012, 7:49 AM

Post #1 of 3 (189 views)
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Result: could not change owner - RT 3.8.13

Hello Folks,

One ticket in particular we can not change the owner ... it is
"nobody in particular"

The ticket is in a queue and it was created inside this same queue.

It is strange that in the logs I saw this at the time the ticket was created:

[Thu Jul 19 00:40:35 2012] [info]: Ticket 22749 created in queue '' by
carl (/usr/local/lib/perl5/site_perl/5.12.4/RT/Ticket_Overlay.pm:671)

Note that the queue in the entry above is empty ... even tough it was
created inside a queue ...

I know that because of the history in the ticket that shows all the
changes, and when I moved to another queue to try change it there it
did show that was in the original queue (and also because it is the
procedure of the operators)

I just tried to change the owner as Admin and also tried to change the
queue but both attempts did not help in changing the owner.

Any ideias ?

-thanks,
-Ed.

falcone at bestpractical

Jul 20, 2012, 8:11 AM

Post #2 of 3 (172 views)
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Re: Result: could not change owner - RT 3.8.13 [In reply to]

On Thu, Jul 19, 2012 at 11:49:01AM -0300, Eduardo wrote:
> One ticket in particular we can not change the owner ... it is
> "nobody in particular"
>
> The ticket is in a queue and it was created inside this same queue.
>
> It is strange that in the logs I saw this at the time the ticket was created:
>
> [Thu Jul 19 00:40:35 2012] [info]: Ticket 22749 created in queue '' by
> carl (/usr/local/lib/perl5/site_perl/5.12.4/RT/Ticket_Overlay.pm:671)

What did RT record as the Queue column on the Ticket during creation?
You can look it up manually by id to see what's going on.

>
> I just tried to change the owner as Admin and also tried to change the
> queue but both attempts did not help in changing the owner.

What was the error in the logs?

Also, you can try running rt-validator on an offline copy of your
database to see if it finds any weirdness.

-kevin

sathler90 at gmail

Jul 20, 2012, 2:23 PM

Post #3 of 3 (170 views)
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Re: Result: could not change owner - RT 3.8.13 [In reply to]

On Fri, Jul 20, 2012 at 12:11 PM, Kevin Falcone
<falcone [at] bestpractical> wrote:
> On Thu, Jul 19, 2012 at 11:49:01AM -0300, Eduardo wrote:
>> One ticket in particular we can not change the owner ... it is
>> "nobody in particular"
>>
>> The ticket is in a queue and it was created inside this same queue.
>>
>> It is strange that in the logs I saw this at the time the ticket was created:
>>
>> [Thu Jul 19 00:40:35 2012] [info]: Ticket 22749 created in queue '' by
>> carl (/usr/local/lib/perl5/site_perl/5.12.4/RT/Ticket_Overlay.pm:671)
>
> What did RT record as the Queue column on the Ticket during creation?
> You can look it up manually by id to see what's going on.

Hi Kevin, thanks for replying.

Yes, it did record the proper queue in the UI... but there was that
weird message in the logs.

>>
>> I just tried to change the owner as Admin and also tried to change the
>> queue but both attempts did not help in changing the owner.
>
> What was the error in the logs?

Nothing gets printed in the logs when I try that ...

> Also, you can try running rt-validator on an offline copy of your
> database to see if it finds any weirdness.

I am loading in my test machine to run it ...

thanks,
-Ed

> -kevin

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