Brian.Schrock at gardencitygroup
Jul 19, 2012, 7:53 AM
Post #5 of 5
(374 views)
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Here is how I solved it...
rt3/html/Ticket/Attachment/WithHeaders/dhandler
#Load Parent Attachment to get e-mail headers...
my $AttachmentObjParent = new RT::Attachment( $session{'CurrentUser'} );
my $parent = $AttachmentObj->Parent;
while ( $parent != 0 ) {
$AttachmentObjParent->Load( $parent );
$parent = $AttachmentObjParent->Parent;
}
# XXX: should we check handle html here and integrate headers into html?
$r->content_type( $content_type );
$m->clear_buffer;
#$m->out( $AttachmentObj->EncodedHeaders( $enc ) );
#$m->out( $AttachmentObjParent->Headers );
my @headers = split( "\n", $AttachmentObjParent->Headers);
foreach my $header ( @headers ) {
#$m->out( "\nAnother one:\n");
#$m->out( $header );
if ($header =~ /^(Subject|From|To|Date)/) {
$m->out( "$header\n" );
}
}
$m->out( "\n\n" );
$m->out( $AttachmentObj->OriginalContent );
$m->abort;
-----Original Message-----
From: rt-users-bounces [at] lists [mailto:rt-users-bounces [at] lists] On Behalf Of Brian Schrock
Sent: Thursday, July 19, 2012 10:15 AM
To: rt-users [at] lists
Subject: Re: [rt-users] Missing headers on Download
Thank you, I noticed the same thing so I am modifying the dhandler script to walk the attachment tree up to the parent until Parent=0.
rt3/html/Ticket/Attachment/WithHeaders/dhandler
my $AttachmentObjParent = new RT::Attachment( $session{'CurrentUser'} ); $AttachmentObjParent->Load( $AttachmentObj->Parent );
And then I added this later in the file...
$m->out( $AttachmentObjParent->Headers );
Thanks for the response that is exactly the kind of info I needed.
-----Original Message-----
From: rt-users-bounces [at] lists [mailto:rt-users-bounces [at] lists] On Behalf Of Thomas Sibley
Sent: Thursday, July 19, 2012 4:01 AM
To: rt-users [at] lists
Subject: Re: [rt-users] Missing headers on Download
On 07/18/2012 02:47 PM, Ruslan Zakirov wrote:
>> When we click on the “Download (untitled) / with headers” link we get
>> some of the headers, but the FROM TO and SUBJECT are missing. Is
>> there a way to change RT so that it does display those headers when we click that link?
>>
>
> Probably you have multipart message and subject, from and many other
> headers are only on top part of the mail. This view is mostly for
> admins rather than mortals :)
A trick that generally works (but not always, esp. on high traffic RTs):
Click on the "with headers" link for the first part of the message (usually text/* for multipart/ mail) and then subtract one from the number at the end of the URL to get the top-level parent part with the headers you want.
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