ruz at bestpractical
Jul 12, 2012, 2:00 PM
Post #2 of 2
(188 views)
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Hi,
report a bug report, what you did should work.
On Thu, Jul 12, 2012 at 10:36 PM, David T. Grayston
<davidtg [at] u> wrote:
> Hi all,
>
>
>
> From what I can determine within the RT Approval system when the approval
> ticket is approved there is code within lib/RT/Approval/Rule/Passed.pm that
> sends a reply to the requestor using the Approval Passed template.
>
>
>
> I tried editing the Approval Passed template making it blank – which in
> theory would squelch the email but when the ticket is Approved this error is
> returned:
>
>
>
> “Can't call method "SquelchMailTo" on an undefined value at
> /usr/share/request-tracker4/lib/RT/Ticket.pm line 2157”
>
>
>
> I’d like to avoid editing Passed.pm but how else might I suppress this email
> to the requestor upon approval?
>
>
>
> ------------------------------------------------------------------
> David T. Grayston Systems & Database Administrator
>
> University of Washington School of Public Health
>
>
--
Best regards, Ruslan.
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