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R: Backing up RT's configuration files?

 

 

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al.scotto at reply

Jul 12, 2012, 11:13 AM

Post #1 of 4 (571 views)
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R: Backing up RT's configuration files?

Hi Kevin,

I think it's enough to back up:
- etc/ containing RT's config files
- local/ containing all the extensions you added and your own customizations

Regards

________________________________________
Inizio: rt-users-bounces [at] lists [rt-users-bounces [at] lists] per conto di Kevin Elliott [kevin_elliott [at] ci]
Inviato: giovedý 12 luglio 2012 19.52
Fine: rt-users [at] lists
Oggetto: [rt-users] Backing up RT's configuration files?

Hello all.

I have temporary custodianship over our RT server and would like to implement some sort of simple script backup system.

I'm planning on just dumping a copy of the database onto our backup server but what other files should I tar and move off the host? I am not very familiar with the underpinnings of RT so it's difficult for me to decide what to backup.

What files/directories should I backup so that I can quickly recover the RT server and our ticket content in the event of Something Bad(TM)?


Thanks.

--
Kevin Elliott

Network Specialist
City and Borough of Juneau, MIS
(907) 586 - 0905



Alberto Scotto

Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto [at] reply
www.reply.it


________________________________

--
The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.


falcone at bestpractical

Jul 12, 2012, 11:43 AM

Post #2 of 4 (534 views)
Permalink
Re: R: Backing up RT's configuration files? [In reply to]

On Thu, Jul 12, 2012 at 06:13:56PM +0000, Scotto Alberto wrote:
> I think it's enough to back up:
> - etc/ containing RT's config files
> - local/ containing all the extensions you added and your own customizations

/opt/rt4 is pretty tiny, you should back the whole thing up (ignoring
var/mason_data/ if you want).
Otherwise you'd miss something like your GPG config if you skipped
/opt/rt4/var

Don't forget your apache and email configurations which won't be under
RT's directory.

-kevin

> ________________________________________
> Inizio: rt-users-bounces [at] lists [rt-users-bounces [at] lists] per conto di Kevin Elliott [kevin_elliott [at] ci]
> Inviato: giovedý 12 luglio 2012 19.52
> Fine: rt-users [at] lists
> Oggetto: [rt-users] Backing up RT's configuration files?
>
> Hello all.
>
> I have temporary custodianship over our RT server and would like to implement some sort of simple script backup system.
>
> I'm planning on just dumping a copy of the database onto our backup server but what other files should I tar and move off the host? I am not very familiar with the underpinnings of RT so it's difficult for me to decide what to backup.
>
> What files/directories should I backup so that I can quickly recover the RT server and our ticket content in the event of Something Bad(TM)?
>
>
> Thanks.
>
> --
> Kevin Elliott
>
> Network Specialist
> City and Borough of Juneau, MIS
> (907) 586 - 0905
>
>
>
> Alberto Scotto
>
> Blue Reply
> Via Cardinal Massaia, 83
> 10147 - Torino - ITALY
> phone: +39 011 29100
> al.scotto [at] reply
> www.reply.it
>
>
> ________________________________
>
> --
> The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.


al.scotto at reply

Jul 12, 2012, 11:44 AM

Post #3 of 4 (538 views)
Permalink
R: Backing up RT's configuration files? [In reply to]

A small add: I assumed that all your customizations were made following official guidelines, i.e. putting everything under local/ path. If you are unsure, include lib/ directory in your backup.

Moreover, here are two semi-official backup scripts:

http://requesttracker.wikia.com/wiki/BackupRTDB
http://requesttracker.wikia.com/wiki/BackupRT


________________________________________
Inizio: rt-users-bounces [at] lists [rt-users-bounces [at] lists] per conto di Scotto Alberto [al.scotto [at] reply]
Inviato: giovedý 12 luglio 2012 20.13
Fine: Kevin Elliott; rt-users [at] lists
Oggetto: [rt-users] R: Backing up RT's configuration files?

Hi Kevin,

I think it's enough to back up:
- etc/ containing RT's config files
- local/ containing all the extensions you added and your own customizations

Regards

________________________________________
Inizio: rt-users-bounces [at] lists [rt-users-bounces [at] lists] per conto di Kevin Elliott [kevin_elliott [at] ci]
Inviato: giovedý 12 luglio 2012 19.52
Fine: rt-users [at] lists
Oggetto: [rt-users] Backing up RT's configuration files?

Hello all.

I have temporary custodianship over our RT server and would like to implement some sort of simple script backup system.

I'm planning on just dumping a copy of the database onto our backup server but what other files should I tar and move off the host? I am not very familiar with the underpinnings of RT so it's difficult for me to decide what to backup.

What files/directories should I backup so that I can quickly recover the RT server and our ticket content in the event of Something Bad(TM)?


Thanks.

--
Kevin Elliott

Network Specialist
City and Borough of Juneau, MIS
(907) 586 - 0905



Alberto Scotto

Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto [at] reply
www.reply.it


________________________________

--
The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.


Alberto Scotto

Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto [at] reply
www.reply.it


________________________________

--
The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.


trs at bestpractical

Jul 12, 2012, 11:47 AM

Post #4 of 4 (534 views)
Permalink
Re: R: Backing up RT's configuration files? [In reply to]

On 07/12/2012 11:44 AM, Scotto Alberto wrote:
> Moreover, here are two semi-official backup scripts:
>
> http://requesttracker.wikia.com/wiki/BackupRTDB
> http://requesttracker.wikia.com/wiki/BackupRT

Those are not even semi-official. They're 100% user contributed.
Anything official ships with RT inside the tarballs or is released as an
extension by Best Practical to CPAN.

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