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Delete parts of a ticket ?

 

 

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Michael.Polenske at skm-skyline

Jul 12, 2012, 1:30 AM

Post #1 of 2 (232 views)
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Delete parts of a ticket ?

Good morning,



one of our customer sent mistakenly ~50 out-of-office-replies to one
ticket (great ...) L



Any idea to delete parts of a ticket ? I tried with shredder, but I
don't want to delete whole ticket ....





Cheers - Michael


ruz at bestpractical

Jul 12, 2012, 4:21 AM

Post #2 of 2 (216 views)
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Re: Delete parts of a ticket ? [In reply to]

On Thu, Jul 12, 2012 at 11:30 AM, Michael Polenske
<Michael.Polenske [at] skm-skyline> wrote:
> Good morning,
>
>
>
> one of our customer sent mistakenly ~50 out-of-office-replies to one ticket
> (great …) L
>
>
>
> Any idea to delete parts of a ticket ? I tried with shredder, but I don’t
> want to delete whole ticket ….

Shredder can delete transactions using Object plugin.

In 4.0 you can delete txns with SQL and cleanup everything with rt-validator.

> Cheers - Michael



--
Best regards, Ruslan.

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