Mailing List Archive: Request Tracker: Users

Fwd: report on external custom field value

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eduade.2001 at gmail

Jul 9, 2012, 7:20 PM

Post #1 of 2 (245 views)
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Fwd: report on external custom field value

Hi Ruslan, I have used this variable to create my external custom field in
RT_Site..pm. What I wanted is to retrieve value selected by a user from
tickets and have it displayed in activity reports. Any idea would be
greatly appreciated.

Thanks

Etuate Cocker
Freelance CMS Developer
Skype number +(61)280-147294 ext 881

On Mon, Jul 9, 2012 at 11:45 PM, Ruslan Zakirov <ruz [at] bestpractical>wrote:

> On Sun, Jul 8, 2012 at 4:21 PM, Etuate Cocker <eduade.2001 [at] gmail>
> wrote:
> > Hi All, Is there a way to report on values on a custom field that
> retrieves
> > data from an external DB?.
>
> Take a look at CustomFieldValuesSources in RT_Config.pm. Is it what you
> need?
>
> >
> > Regards
> >
> > Etuate Cocker
> > Freelance CMS Developer
> > Skype number +(61)280-147294 ext 881
> >
>
>
>
> --
> Best regards, Ruslan.
>

ruz at bestpractical

Jul 10, 2012, 11:53 AM

Post #2 of 2 (225 views)
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Re: Fwd: report on external custom field value [In reply to]

On Tue, Jul 10, 2012 at 5:20 AM, Etuate Cocker <eduade.2001 [at] gmail> wrote:
>
> Hi Ruslan, I have used this variable to create my external custom field in
> RT_Site..pm. What I wanted is to retrieve value selected by a user from
> tickets and have it displayed in activity reports. Any idea would be greatly
> appreciated.

Which activity reports? Do you want to use SQL to retrieve? API? REST?

Take a look at charts. Charts have ability to count tickets grouped by
custom field.

> Thanks

--
Best regards, Ruslan.

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