al.scotto at reply
Jul 8, 2012, 1:04 PM
Post #1 of 1
LastUpdated <= '12 hours ago'
R: Time Calculation in Search Queries
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Inviato: domenica 8 luglio 2012 16.03
Fine: rt-users [at] lists
Oggetto: [rt-users] Time Calculation in Search Queries
One of my colleagues intended to get daily updates on tickets which has been not updated for past 12 hours.
I wrote a perl script and used REST interface. Then parse the output and based on the results, email him.
The web URL is something like below which I substitute date with current date-time minus 12 hours
http://ticket/rt/REST/1.0/search/ticket?query=Queue = 'NOC-Voice' AND ( Status = 'new' OR Status = 'open’ OR Status = 'stalled' ) AND LastUpdated < '2012-6-8 16:51'
another way came to my mind but I could not completely implement it due to time calculation. In the second way, I intended to create a search and put it into dashboard and subscribe to that dashboard to have it each day in the mailbox. The problem which I could not figure it out, is how to do date calculation in search query, i.e. something like “LastUpdated <= NOW() – 12 hours”
is there any mechanism like this at all?
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