Mailing List Archive: Request Tracker: Users

strip CommandByMail commands from body

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zevlio at gmail

Jul 5, 2012, 5:22 AM

Post #1 of 4 (326 views)
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strip CommandByMail commands from body

Hi All,

I installed RT 4.05 along with the CommandByMail extension and all seems
to be working fine so far.
Now I would like to remove the commands used by this extension (like
"status: open") from the body of the e-mail that is actually sent by RT
after parsing and handling them.

As I am no Perl guru, would someone have or be able to devise the
magical lines that will allow me to modify the message before sending? I
guess this must take place into TakeAction.pm but I am not sure how to
modify the Entity object in a persistent way.

Thanks a lot,
vlio

zevlio at gmail

Jul 9, 2012, 3:17 AM

Post #2 of 4 (280 views)
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Re: strip CommandByMail commands from body [In reply to]

Hello,

No idea from anyone? Is this the right place to ask, or should I send
this on another list maybe ?

Thanks,
vlio

____________

[05/07/2012 - 14:22] vlio :

> Hi All,
>
> I installed RT 4.05 along with the CommandByMail extension and all seems
> to be working fine so far.
> Now I would like to remove the commands used by this extension (like
> "status: open") from the body of the e-mail that is actually sent by RT
> after parsing and handling them.
>
> As I am no Perl guru, would someone have or be able to devise the
> magical lines that will allow me to modify the message before sending? I
> guess this must take place into TakeAction.pm but I am not sure how to
> modify the Entity object in a persistent way.
>
> Thanks a lot,
> vlio
>

ruz at bestpractical

Jul 9, 2012, 4:53 AM

Post #3 of 4 (278 views)
Permalink

Re: strip CommandByMail commands from body [In reply to]

On Mon, Jul 9, 2012 at 1:17 PM, vlio <zevlio [at] gmail> wrote:
> Hello,
>
> No idea from anyone? Is this the right place to ask, or should I send this
> on another list maybe ?

I think there was a patch in rt.cpan.org

> Thanks,
> vlio
>
> ____________
>
> [05/07/2012 - 14:22] vlio :
>
>
>> Hi All,
>>
>> I installed RT 4.05 along with the CommandByMail extension and all seems
>> to be working fine so far.
>> Now I would like to remove the commands used by this extension (like
>> "status: open") from the body of the e-mail that is actually sent by RT
>> after parsing and handling them.
>>
>> As I am no Perl guru, would someone have or be able to devise the
>> magical lines that will allow me to modify the message before sending? I
>> guess this must take place into TakeAction.pm but I am not sure how to
>> modify the Entity object in a persistent way.
>>
>> Thanks a lot,
>> vlio
>>
>
>

--
Best regards, Ruslan.

zevlio at gmail

Jul 10, 2012, 6:55 AM

Post #4 of 4 (266 views)
Permalink

Re: strip CommandByMail commands from body [In reply to]

Hi Ruslan,

Thanks a lot, the patch there
(https://rt.cpan.org/Public/Bug/Display.html?id=31795) made the trick. I
added it to the wiki.

Thanks,
vlio

____________

[09/07/2012 - 13:53] Ruslan Zakirov :

> On Mon, Jul 9, 2012 at 1:17 PM, vlio <zevlio [at] gmail> wrote:
>> Hello,
>>
>> No idea from anyone? Is this the right place to ask, or should I send this
>> on another list maybe ?
>
> I think there was a patch in rt.cpan.org
>
>
>> Thanks,
>> vlio
>>
>> ____________
>>
>> [05/07/2012 - 14:22] vlio :
>>
>>
>>> Hi All,
>>>
>>> I installed RT 4.05 along with the CommandByMail extension and all seems
>>> to be working fine so far.
>>> Now I would like to remove the commands used by this extension (like
>>> "status: open") from the body of the e-mail that is actually sent by RT
>>> after parsing and handling them.
>>>
>>> As I am no Perl guru, would someone have or be able to devise the
>>> magical lines that will allow me to modify the message before sending? I
>>> guess this must take place into TakeAction.pm but I am not sure how to
>>> modify the Entity object in a persistent way.
>>>
>>> Thanks a lot,
>>> vlio
>>>
>>
>>
>
>
>

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