Mailing List Archive: Request Tracker: Users

Shredder location

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chris at thetrafalgartravel

Jun 29, 2012, 11:19 AM

Post #1 of 3 (309 views)
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Shredder location

Hello all,

I am trying to shred some tickets data and when I click on the shredder
icon, I get a message

Shredder needs a directory to write dumps to. Please check that you have
/opt/rt3/var/data/RT-Shredder and it is
writable by your web server.

I created a folder opt/rt3/var/data/RT-Shredder but when I re run I still
get the message. What else do I need to do

Regards

amarosi at luminance

Jun 29, 2012, 6:40 PM

Post #2 of 3 (283 views)
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Re: Shredder location [In reply to]

Make sure you have chown that folder by the web server user
-Andy

From: rt-users-bounces [at] lists [mailto:rt-users-bounces [at] lists] On Behalf Of Chris Preston
Sent: Friday, June 29, 2012 11:19 AM
To: rt-users [at] lists
Subject: [rt-users] Shredder location

Hello all,
I am trying to shred some tickets data and when I click on the shredder icon, I get a message

Shredder needs a directory to write dumps to. Please check that you have /opt/rt3/var/data/RT-Shredder and it is writable by your web server.

I created a folder opt/rt3/var/data/RT-Shredder but when I re run I still get the message. What else do I need to do

Regards

rabin at isoc

Jul 1, 2012, 1:32 AM

Post #3 of 3 (270 views)
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Re: Shredder location [In reply to]

If you about to shred a lot of data use the CLI and not the web-interface

*---
Rabin Yasharzadehe*

On Fri, Jun 29, 2012 at 9:19 PM, Chris Preston <chris [at] thetrafalgartravel
> wrote:

> Hello all,****
>
> I am trying to shred some tickets data and when I click on the shredder
> icon, I get a message****
>
> ** **
>
> Shredder needs a directory to write dumps to. Please check that you have
> /opt/rt3/var/data/RT-Shredder and it is
> writable by your web server. ****
>
> ** **
>
> I created a folder opt/rt3/var/data/RT-Shredder but when I re run I still
> get the message. What else do I need to do****
>
> ** **
>
> Regards****
>
> ** **
>

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