Mailing List Archive: Request Tracker: Users

Multiple queues on one email address

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jaykayone at gmail

Jun 15, 2012, 2:26 PM

Post #1 of 3 (334 views)
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Multiple queues on one email address

Hi,

I am using 1 email address for 3 queues.

in fetchmailrc i can only specifiy one queue for that adress. so tickets are created in that queue, that's OK.

When I create a ticket in another queue, the user gets the message but when he replies (with the correct subject-tag and ID), I don't get the answer into RT, I only get a socalled POSTMASTER-AUTO-FW of the incoming mail.
Any idea what that could mean?

Thanks
Jeff

falcone at bestpractical

Jun 15, 2012, 5:21 PM

Post #2 of 3 (308 views)
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Re: Multiple queues on one email address [In reply to]

On Fri, Jun 15, 2012 at 11:26:00PM +0200, Jeff Konnen wrote:
> I am using 1 email address for 3 queues.

This is fine.

> in fetchmailrc i can only specifiy one queue for that adress. so tickets are created in that
> queue, that's OK.
> When I create a ticket in another queue, the user gets the message but when he replies (with
> the correct subject-tag and ID), I don't get the answer into RT, I only get a
> socalled [1]POSTMASTER-AUTO-FW of the incoming mail.

Unfortunately, I cannot load the link you've provided. Please provide
the error message and the RT and fetchmail logs.

-kevin

jaykayone at gmail

Jun 18, 2012, 2:30 AM

Post #3 of 3 (279 views)
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Re: Multiple queues on one email address [In reply to]

Ok, problem solved, it was not RT-related, it was a problem in the mail
configuration.
everything works as hoped.
thanks
jeff

On Sat, Jun 16, 2012 at 2:21 AM, Kevin Falcone <falcone [at] bestpractical>wrote:

> On Fri, Jun 15, 2012 at 11:26:00PM +0200, Jeff Konnen wrote:
> > I am using 1 email address for 3 queues.
>
> This is fine.
>
> > in fetchmailrc i can only specifiy one queue for that adress. so
> tickets are created in that
> > queue, that's OK.
> > When I create a ticket in another queue, the user gets the message
> but when he replies (with
> > the correct subject-tag and ID), I don't get the answer into RT, I
> only get a
> > socalled [1]POSTMASTER-AUTO-FW of the incoming mail.
>
> Unfortunately, I cannot load the link you've provided. Please provide
> the error message and the RT and fetchmail logs.
>
> -kevin
>

--
Jeff Konnen

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