JThuau at spacex
May 23, 2012, 9:23 AM
Post #2 of 2
Tickets created by email have a "from" field, that is used to lookup a user in RT, in order to assign that user as the requestor.
Sounds like your test is not from a valid user as RT sees it.
I don't remember if it fails with that error message, but double check that your http server (apache/whatever) is configured properly for the "NoAuth" bits…
| Joachim Thuau | IT Systems Engineer - Linux / SpaceX |
From: Evan Soward <esoward [at] remotedbaexperts<mailto:esoward [at] remotedbaexperts>>
Date: Wednesday, May 23, 2012 9:19 AM
To: RT Users <rt-users [at] lists<mailto:rt-users [at] lists>>
Subject: [rt-users] not ok could not load a valid user
# /opt/rt4/bin/rt-mailgate --queue BigBrother --action correspond --url http://rt.rdba.remotedbaexperts.com --debug < TEST-THIS
/opt/rt4/bin/rt-mailgate: temp file is '/tmp/j92jIcubtH/9qakj2w0lb'
/opt/rt4/bin/rt-mailgate: connecting to http://rt.rdba.remotedbaexperts.com/REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user
what I’ve attempted;
1-changed permissions on the two queues (BigBrother, under “Everyone” create tickets, reply to tickets, view queue,
4-re-ran “TEST-THIS” with same result “not ok – Could not load a valid user”
Any pointers beyond queue permissions ? thanks for the input,