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niall.wilson at ichec May 23, 2012, 4:01 AM Views: 1892 Permalink emails on ticket updates not being sent in 4.0.6 Hi, I've just updated to 4.0.6 and ticket updates are no longer being emailed. This does not seem to be related to the noted FCGI.pm problem as (1) I'm using mod_perl and (2) I updated the installed FCGI to v 0.74 just in case. If I revert to 4.0.5 email works fine. Sample debug output is : [Wed May 23 10:52:07 2012] [debug]: Working on mailfield To; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660) [Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416] [Comment] ICHEC email address: forward, auto-reply and mailing-list unsubscription From: "Niall Wilson via ICHEC RT" <support-systems-comment [at] ichec> Reply-To: support-systems-comment [at] ichec In-Reply-To: <rt-4.0.6-14259-1337765913-158.416-8-0 [at] ichec> References: <RT-Ticket-416 [at] ichec> <rt-4.0.6-14259-1337765913-158.416-8-0 [at] ichec> Message-ID: <rt-4.0.6-14259-1337770327-43.416-8-0 [at] ichec> Precedence: bulk X-RT-Loop-Prevention: ICHEC Support RT-Ticket: ICHEC Support #416 Managed-by: RT 4.0.6 (http://www.bestpractical.com/rt/) RT-Originator: niall.wilson [at] ichec Bcc: niall.wilson [at] ichec MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667) [Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690) [Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699) [Wed May 23 10:52:07 2012] [debug]: Working on mailfield Cc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660) [Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416] [Comment] ICHEC email address: forward, auto-reply and mailing-list unsubscription From: "Niall Wilson via ICHEC RT" <support-systems-comment [at] ichec> Reply-To: support-systems-comment [at] ichec In-Reply-To: <rt-4.0.6-14259-1337765913-158.416-8-0 [at] ichec> References: <RT-Ticket-416 [at] ichec> <rt-4.0.6-14259-1337765913-158.416-8-0 [at] ichec> Message-ID: <rt-4.0.6-14259-1337770327-43.416-8-0 [at] ichec> Precedence: bulk X-RT-Loop-Prevention: ICHEC Support RT-Ticket: ICHEC Support #416 Managed-by: RT 4.0.6 (http://www.bestpractical.com/rt/) RT-Originator: niall.wilson [at] ichec Bcc: niall.wilson [at] ichec MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667) [Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690) [Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699) [Wed May 23 10:52:07 2012] [debug]: Working on mailfield Bcc; recipients are niall.wilson [at] ichec (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660) [Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416] [Comment] ICHEC email address: forward, auto-reply and mailing-list unsubscription From: "Niall Wilson via ICHEC RT" <support-systems-comment [at] ichec> Reply-To: support-systems-comment [at] ichec In-Reply-To: <rt-4.0.6-14259-1337765913-158.416-8-0 [at] ichec> References: <RT-Ticket-416 [at] ichec> <rt-4.0.6-14259-1337765913-158.416-8-0 [at] ichec> Message-ID: <rt-4.0.6-14259-1337770327-43.416-8-0 [at] ichec> Precedence: bulk X-RT-Loop-Prevention: ICHEC Support RT-Ticket: ICHEC Support #416 Managed-by: RT 4.0.6 (http://www.bestpractical.com/rt/) RT-Originator: niall.wilson [at] ichec Bcc: niall.wilson [at] ichec MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667) [Wed May 23 10:52:07 2012] [debug]: Got user mail preference 'Individual messages' for user niall.wilson [at] ichec (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:681) [Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690) [Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699) [Wed May 23 10:52:07 2012] [debug]: No recipients found for deferred delivery on transaction #8091 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:712) [Wed May 23 10:52:07 2012] [info]: <rt-4.0.6-14259-1337770327-43.416-8-0 [at] ichec> #416/8091 - Scrip 8 On Comment Notify AdminCcs as Comment (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Wed May 23 10:52:07 2012] [error]: <rt-4.0.6-14259-1337770327-43.416-8-0 [at] ichec>: `/usr/sbin/sendmail -oi -t` exited with code 1 (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:465) [Wed May 23 10:52:07 2012] [crit]: <rt-4.0.6-14259-1337770327-43.416-8-0 [at] ichec>: Could not send mail with command `/usr/sbin/sendmail -oi -t`: <rt-4.0.6-14259-1337770327-43.416-8-0 [at] ichec>: `/usr/sbin/sendmail -oi -t` exited with code 1 at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 466. Stack: [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:466] [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:308] [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:128] [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232] [/opt/rt4/sbin/../lib/RT/Scrip.pm:475] [/opt/rt4/sbin/../lib/RT/Scrips.pm:198] [/opt/rt4/sbin/../lib/RT/Transaction.pm:201] [/opt/rt4/sbin/../lib/RT/Record.pm:1459] [/opt/rt4/sbin/../lib/RT/Ticket.pm:2243] [/opt/rt4/sbin/../lib/RT/Ticket.pm:2103] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1856] [/opt/rt4/share/html/Ticket/Display.html:164] [/opt/rt4/share/html/Ticket/Update.html:328] [/opt/rt4/share/html/Ticket/autohandler:19] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:568] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:318] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:470) -- Niall Wilson ICHEC Systems Team

Subject User Time emails on ticket updates not being sent in 4.0.6 niall.wilson at ichec May 23, 2012, 4:01 AM     Re: emails on ticket updates not being sent in 4.0.6 giles at coochey May 23, 2012, 5:38 AM         Re: emails on ticket updates not being sent in 4.0.6 niall.wilson at ichec May 23, 2012, 6:40 AM     Re: emails on ticket updates not being sent in 4.0.6 trs at bestpractical May 23, 2012, 8:09 AM         Re: emails on ticket updates not being sent in 4.0.6 ptomblin at xcski May 23, 2012, 8:31 AM     Re: emails on ticket updates not being sent in 4.0.6 trs at bestpractical May 23, 2012, 8:20 AM     Re: emails on ticket updates not being sent in 4.0.6 trs at bestpractical May 23, 2012, 8:33 AM         Re: emails on ticket updates not being sent in 4.0.6 niall.wilson at ichec May 23, 2012, 9:15 AM             Re: emails on ticket updates not being sent in 4.0.6 trs at bestpractical May 23, 2012, 10:05 AM                 Re: emails on ticket updates not being sent in 4.0.6 trs at bestpractical May 23, 2012, 10:06 AM                     Re: emails on ticket updates not being sent in 4.0.6 jblaine at kickflop May 23, 2012, 10:11 AM                         Re: emails on ticket updates not being sent in 4.0.6 jblaine at kickflop May 23, 2012, 10:18 AM                             Re: emails on ticket updates not being sent in 4.0.6 trs at bestpractical May 23, 2012, 10:37 AM                                 Re: emails on ticket updates not being sent in 4.0.6 jblaine at kickflop May 23, 2012, 10:54 AM                                     Re: emails on ticket updates not being sent in 4.0.6 trs at bestpractical May 23, 2012, 11:29 AM                                     Re: emails on ticket updates not being sent in 4.0.6 jblaine at kickflop May 23, 2012, 11:29 AM                                         Re: emails on ticket updates not being sent in 4.0.6 trs at bestpractical May 23, 2012, 11:32 AM                                     Re: emails on ticket updates not being sent in 4.0.6 trs at bestpractical May 23, 2012, 11:50 AM                                         Re: emails on ticket updates not being sent in 4.0.6 jblaine at kickflop May 23, 2012, 1:04 PM                                             Re: emails on ticket updates not being sent in 4.0.6 trs at bestpractical May 23, 2012, 1:23 PM                                                 Re: emails on ticket updates not being sent in 4.0.6 jblaine at kickflop May 23, 2012, 1:36 PM                         Re: emails on ticket updates not being sent in 4.0.6 alexmv at bestpractical May 23, 2012, 1:05 PM                             Re: emails on ticket updates not being sent in 4.0.6 jblaine at kickflop May 23, 2012, 1:24 PM                                 Re: emails on ticket updates not being sent in 4.0.6 chiestand at salk May 23, 2012, 1:35 PM                                     Re: emails on ticket updates not being sent in 4.0.6 trs at bestpractical May 23, 2012, 1:45 PM                                         Re: emails on ticket updates not being sent in 4.0.6 chiestand at salk May 23, 2012, 4:52 PM                 Re: emails on ticket updates not being sent in 4.0.6 niall.wilson at ichec May 23, 2012, 3:40 PM     Re: emails on ticket updates not being sent in 4.0.6 Michael_Fisher at URMC Jun 1, 2012, 4:02 PM     Re: emails on ticket updates not being sent in 4.0.6 trs at bestpractical Jun 4, 2012, 12:46 PM         Re: emails on ticket updates not being sent in 4.0.6 Michael_Fisher at URMC Jun 5, 2012, 6:17 AM

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