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RT-4.0.5 : Can't do Simple Search on Articles

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senior.unix at gmail

May 7, 2012, 9:35 AM

Post #1 of 13 (1079 views)
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RT-4.0.5 : Can't do Simple Search on Articles

In RT-3.8.8 we could do simple search on the RTFM articles, but, in RT-4.0.5
we cannot.

Also I noticed the test RT-4.0.5 instance on Best Practical's website that
RTFM is included in the "Home" Pulldown but ours is not.

Maybe there's a simple config change we can make to the RT_SiteConfig.pm
file ?

Thanks in advance,
Scott

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falcone at bestpractical

May 7, 2012, 2:46 PM

Post #2 of 13 (1006 views)
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Re: RT-4.0.5 : Can't do Simple Search on Articles [In reply to]

On Mon, May 07, 2012 at 09:35:34AM -0700, UnixMan wrote:
>
> In RT-3.8.8 we could do simple search on the RTFM articles, but, in RT-4.0.5
> we cannot.

It should still exist, you're going to need to tell us more about what
pages it appeared on in 3.8 that it doesn't appear on in 4.0

> Also I noticed the test RT-4.0.5 instance on Best Practical's website that
> RTFM is included in the "Home" Pulldown but ours is not.

That's a dashboard, click on it, it'll take you to a list of tickets
about RTFM (You'll note the URL
http://issues.bestpractical.com/Dashboards/5715/RTFM)

-kevin

senior.unix at gmail

May 8, 2012, 9:32 AM

Post #3 of 13 (995 views)
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Re: RT-4.0.5 : Can't do Simple Search on Articles [In reply to]

Hi Kevin,

When I login to RT 3.8.8 I find myself at the "RT at a glance". From here I click on 'RTFM' to the left and I have a Search area and a button that allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5 it has changed but for the life of I cannot find it.

Thanks,
Scott

On May 7, 2012, at 5:46 PM, Kevin Falcone wrote:

> On Mon, May 07, 2012 at 09:35:34AM -0700, UnixMan wrote:
>>
>> In RT-3.8.8 we could do simple search on the RTFM articles, but, in RT-4.0.5
>> we cannot.
>
> It should still exist, you're going to need to tell us more about what
> pages it appeared on in 3.8 that it doesn't appear on in 4.0
>
>> Also I noticed the test RT-4.0.5 instance on Best Practical's website that
>> RTFM is included in the "Home" Pulldown but ours is not.
>
> That's a dashboard, click on it, it'll take you to a list of tickets
> about RTFM (You'll note the URL
> http://issues.bestpractical.com/Dashboards/5715/RTFM)
>
> -kevin

senior.unix at gmail

May 15, 2012, 3:21 PM

Post #4 of 13 (939 views)
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Re: RT-4.0.5 : Can't do Simple Search on Articles [In reply to]

When I login to RT 3.8.8 I find myself at the "RT at a glance". From here I click on 'RTFM' to the left and I have a Search area and a button that allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5 it has changed but for the life of I cannot find it.

Scott

On May 7, 2012, at 5:46 PM, Kevin Falcone wrote:

> On Mon, May 07, 2012 at 09:35:34AM -0700, UnixMan wrote:
>>
>> In RT-3.8.8 we could do simple search on the RTFM articles, but, in RT-4.0.5
>> we cannot.
>
> It should still exist, you're going to need to tell us more about what
> pages it appeared on in 3.8 that it doesn't appear on in 4.0
>
>> Also I noticed the test RT-4.0.5 instance on Best Practical's website that
>> RTFM is included in the "Home" Pulldown but ours is not.
>
> That's a dashboard, click on it, it'll take you to a list of tickets
> about RTFM (You'll note the URL
> http://issues.bestpractical.com/Dashboards/5715/RTFM)
>
> -kevin

senior.unix at gmail

May 17, 2012, 12:42 PM

Post #5 of 13 (935 views)
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Re: RT-4.0.5 : Can't do Simple Search on Articles [In reply to]

Does anyone have any ideas ?

Thanks,
Scott

UnixMan wrote:
>
> When I login to RT 3.8.8 I find myself at the "RT at a glance". From here
> I click on 'RTFM' to the left and I have a Search area and a button that
> allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5
> it has changed but for the life of I cannot find it.
>
> Scott
>
> On May 7, 2012, at 5:46 PM, Kevin Falcone wrote:
>
>> On Mon, May 07, 2012 at 09:35:34AM -0700, UnixMan wrote:
>>>
>>> In RT-3.8.8 we could do simple search on the RTFM articles, but, in
>>> RT-4.0.5
>>> we cannot.
>>
>> It should still exist, you're going to need to tell us more about what
>> pages it appeared on in 3.8 that it doesn't appear on in 4.0
>>
>>> Also I noticed the test RT-4.0.5 instance on Best Practical's website
>>> that
>>> RTFM is included in the "Home" Pulldown but ours is not.
>>
>> That's a dashboard, click on it, it'll take you to a list of tickets
>> about RTFM (You'll note the URL
>> http://issues.bestpractical.com/Dashboards/5715/RTFM)
>>
>> -kevin
>
>
>

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ram0502 at gmail

May 17, 2012, 4:34 PM

Post #6 of 13 (931 views)
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Re: RT-4.0.5 : Can't do Simple Search on Articles [In reply to]

Tools->Articles->Search

On Thu, May 17, 2012 at 12:42 PM, UnixMan <senior.unix [at] gmail> wrote:
>
> Does anyone have any ideas ?
>
> Thanks,
> Scott
>
>
> UnixMan wrote:
>>
>> When I login to RT 3.8.8 I find myself at the "RT at a glance". From here
>> I click on 'RTFM' to the left and I have a Search area and a button that
>> allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5
>> it has changed but for the life of I cannot find it.
>>
>> Scott
>>
>> On May 7, 2012, at 5:46 PM, Kevin Falcone wrote:
>>
>>> On Mon, May 07, 2012 at 09:35:34AM -0700, UnixMan wrote:
>>>>
>>>> In RT-3.8.8 we could do simple search on the RTFM articles, but, in
>>>> RT-4.0.5
>>>> we cannot.
>>>
>>> It should still exist, you're going to need to tell us more about what
>>> pages it appeared on in 3.8 that it doesn't appear on in 4.0
>>>
>>>> Also I noticed the test RT-4.0.5 instance on Best Practical's website
>>>> that
>>>> RTFM is included in the "Home" Pulldown but ours is not.
>>>
>>> That's a dashboard, click on it, it'll take you to a list of tickets
>>> about RTFM (You'll note the URL
>>> http://issues.bestpractical.com/Dashboards/5715/RTFM)
>>>
>>> -kevin
>>
>>
>>
>
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> View this message in context: http://old.nabble.com/RT-4.0.5-%3A-Can%27t-do-Simple-Search-on-Articles-tp33763539p33866644.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>

senior.unix at gmail

May 18, 2012, 6:12 AM

Post #7 of 13 (941 views)
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Re: RT-4.0.5 : Can't do Simple Search on Articles [In reply to]

Thanks, I found that too, but, it only gives me the ability to search in
certain Classes of Articles, or, Load Saved Searches.

What is missing is the "Simple Search" that was in RT 3.8.8 that allowed you
to search "All" articles, this is what I cannot find.

If it is there please let me know, if not it would make RT 4.0.5 on par with
what is on RTFM within RT 3.8.8 if it were fixed.
Basically we really need this ability to search "All" articles badly,

Thanks,
Scott
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senior.unix at gmail

May 31, 2012, 7:34 AM

Post #8 of 13 (816 views)
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Re: RT-4.0.5 : Can't do Simple Search on Articles [In reply to]

I believe this is a bug within RT 4 or an oversight as regards Articles and
'Simple Search' not being available.

If and one knows if there is a way to have 'Simple Search' on all Articles
for RT 4.0.5 please let me know.

Thanks,
Scott
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falcone at bestpractical

Jun 6, 2012, 7:38 PM

Post #9 of 13 (799 views)
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Re: RT-4.0.5 : Can't do Simple Search on Articles [In reply to]

On Thu, May 31, 2012 at 07:34:43AM -0700, UnixMan wrote:
>
> I believe this is a bug within RT 4 or an oversight as regards Articles and
> 'Simple Search' not being available.
>
> If and one knows if there is a way to have 'Simple Search' on all Articles
> for RT 4.0.5 please let me know.

It'd be great to see a bug filed, it appears that the search is
included in RT but wasn't added to Elements/Tabs. It should be
straightforward to resolve.

-kevin

senior.unix at gmail

Jun 6, 2012, 8:38 PM

Post #10 of 13 (782 views)
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Re: RT-4.0.5 : Can't do Simple Search on Articles [In reply to]

Thanks Kevin I filed a bug report.

Scott
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falcone at bestpractical

Jun 7, 2012, 1:35 PM

Post #11 of 13 (777 views)
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Re: RT-4.0.5 : Can't do Simple Search on Articles [In reply to]

On Wed, Jun 06, 2012 at 08:38:55PM -0700, UnixMan wrote:
>
> Thanks Kevin I filed a bug report.

I've fixed the subject on ticket 20176 so it's easier to keep track of.

-kevin

keith_d_winton at msn

Jan 24, 2013, 8:33 AM

Post #12 of 13 (304 views)
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Re: RT-4.0.5 : Can't do Simple Search on Articles [In reply to]

Any update on this ? It's driving our users crazy that they can't do a
simple search in Articles - it's how we run our support/services
knowledgebase.

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falcone at bestpractical

Jan 24, 2013, 8:58 AM

Post #13 of 13 (304 views)
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Re: RT-4.0.5 : Can't do Simple Search on Articles [In reply to]

On Thu, Jan 24, 2013 at 08:33:16AM -0800, kdwinton wrote:
> Any update on this ? It's driving our users crazy that they can't do a
> simple search in Articles - it's how we run our support/services
> knowledgebase.

As noted on the ticket when I last had time to code dive and try to
fix it, the resolution was more complicated than hoped (it wasn't just
adding the search back in, it needed refactoring of the Tabs code to
support it).

While it's still on my radar and still linked to a release, there's
not yet a branch for review.

-kevin

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