Mailing List Archive: Request Tracker: Users

Reply to requestor don't send any email !

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michele.pinassi at unisi

May 17, 2012, 4:37 AM

Post #1 of 2 (219 views)
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Reply to requestor don't send any email !

Hi,
as in subject, my RT doesn't send any e-mail when i add a reply to a
ticket. E-mails will be sent on ticket create and ticket close, so mail
system is working as expected.

Why ?

Thanks, Michele

--
Michele Pinassi
Responsabile Telefonia di Ateneo
Servizio Reti, Sistemi e Sicurezza Informatica - Università degli Studi
di Siena
tel: 0577.(23)2169 - fax: 0577.(23)2053

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falcone at bestpractical

May 30, 2012, 12:24 PM

Post #2 of 2 (162 views)
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Re: Reply to requestor don't send any email ! [In reply to]

On Thu, May 17, 2012 at 01:37:00PM +0200, Michele Pinassi wrote:
> as in subject, my RT doesn't send any e-mail when i add a reply to a
> ticket. E-mails will be sent on ticket create and ticket close, so mail
> system is working as expected.

You need to post your debug logs for what happened when you reply.
Keep in mind that if you're the requestor, RT by default won't send
you mail on your own reply.

-kevin

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