ruz at bestpractical
May 14, 2012, 12:38 PM
Post #2 of 2
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On Mon, May 14, 2012 at 11:34 AM, Thomas Lau
<Thomas.Lau [at] principleone> wrote:
> Hi all,
>
>
>
> I want to know how to generate a report based on SLA extension, which will
> show which ticket is being overdue on SLA within this month with rt shell
> command line.
>
>
>
> I could do Due =, Due >, Due <
>
>
>
> But there is nothing call “overdue” function, please advise.
>
SLA extension has an experimental branch that brings statistics and is
now in testing. However, stats do not explicitly list tickets and
transactions when deadline was missed. You can try code from
repository and see how close it's to what you need.
> Thomas Lau
> Senior Technology Analyst
> Principle One Limited
> 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
> T +852 3555 2217 F +852 3555 2222 M +852 9880 1217
>
> Hong Kong . Singapore . Tokyo
>
>
--
Best regards, Ruslan.
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