hiro24 at gmail
May 11, 2012, 6:35 AM
Auto expiring tickets, is it possible?
We have a new customer that requested if they call in for their ticket to
be left open until close of business. I know we could just have our techs
who use RT close the ticket at the end of the day, but with all the other
stuff they are dealing with, they asked if there was a more automated way
of doing that.
So, is there a way to set a time limit on a ticket, so that it will like...
auto change to resolved state at a given time.. like 5pm or something?