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Fwd: 4.0.5, when reject do not "reply to requestors"

 

 

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juanjillo at gmail

May 11, 2012, 3:33 AM

Post #1 of 1 (193 views)
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Fwd: 4.0.5, when reject do not "reply to requestors"

---------- Forwarded message ----------
From: Juanjo <juanjillo [at] gmail>
Date: 2012/5/11
Subject: Re: [rt-users] 4.0.5, when reject do not "reply to requestors"
To: Ruslan Zakirov <ruz [at] bestpractical>


Ok, thanks.

I chaged this in RT_SiteConfig.pm: (from Respond to Comment), restart the
httpd service and works.

Set(%Lifecycles,
.....

'new -> rejected' => {
label => 'Reject', # loc
update => 'Comment',
},
......

'open -> rejected' => {
label => 'Reject', # loc
update => 'Comment',
},
.......
approvals => {
.......

'new -> rejected' => {
label => 'Reject', # loc
update => 'Comment',
},
......

'open -> rejected' => {
label => 'Reject', # loc
update => 'Comment',
},

Thanks.



2012/5/11 Ruslan Zakirov <ruz [at] bestpractical>

> On Fri, May 11, 2012 at 11:09 AM, Juanjo <juanjillo [at] gmail> wrote:
> > HI,
> >
> > When i use the "reject" funcition on a ticket, per default the "Update
> type"
> > is set to "Reply to requestors".
> > But i need/want that the "Update type" change to "Comments (Not sent to
> > requestors)"
> > I see in the "System Configuration" menu, thath exists a config called
> > "LifeCycles" with this text
> >
> > 'new -> rejected',
> > {
> > 'label' => 'Reject',
> > 'update' => 'Respond'
> >
> > To do the the change that i need, is this place the correct way to do it?
> > If not. How i can do it?
>
> That page shows you the current merged config and other bits. To do
> the change you copy part of RT_Config.pm into RT_SiteConfig.pm and
> adjust it. Don't copy whole file!
>
>
>
> >
> > Thanks.
> > Kidest Regards.
> >
> >
> > --
> > Un saludo.
> > Juanjo Corral
>
>
>
> --
> Best regards, Ruslan.
>



--
Un saludo.
Juanjo Corral



--
Un saludo.
Juanjo Corral

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