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4.0.5, when reject do not "reply to requestors"

 

 

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juanjillo at gmail

May 11, 2012, 12:09 AM

Post #1 of 2 (246 views)
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4.0.5, when reject do not "reply to requestors"

HI,

When i use the "reject" funcition on a ticket, per default the "Update
type" is set to "Reply to requestors".
But i need/want that the "Update type" change to "Comments (Not sent to
requestors)"
I see in the "System Configuration" menu, thath exists a config called
"LifeCycles" with this text

'new -> rejected',
{
'label' => 'Reject',
'update' => 'Respond'

To do the the change that i need, is this place the correct way to do it?
If not. How i can do it?

Thanks.
Kidest Regards.


--
Un saludo.
Juanjo Corral


ruz at bestpractical

May 11, 2012, 3:17 AM

Post #2 of 2 (230 views)
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Re: 4.0.5, when reject do not "reply to requestors" [In reply to]

On Fri, May 11, 2012 at 11:09 AM, Juanjo <juanjillo [at] gmail> wrote:
> HI,
>
> When i use the "reject" funcition on a ticket, per default the "Update type"
> is set to "Reply to requestors".
> But i need/want that the "Update type" change to "Comments (Not sent to
> requestors)"
> I see in the "System Configuration" menu, thath exists a config called
> "LifeCycles" with this text
>
> 'new -> rejected',
> {
> 'label' => 'Reject',
> 'update' => 'Respond'
>
> To do the the change that i need, is this place the correct way to do it?
> If not. How i canĀ  do it?

That page shows you the current merged config and other bits. To do
the change you copy part of RT_Config.pm into RT_SiteConfig.pm and
adjust it. Don't copy whole file!



>
> Thanks.
> Kidest Regards.
>
>
> --
> Un saludo.
> Juanjo Corral



--
Best regards, Ruslan.

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