ruz at bestpractical
May 11, 2012, 3:17 AM
Post #2 of 2
On Fri, May 11, 2012 at 11:09 AM, Juanjo <juanjillo [at] gmail> wrote:
Re: 4.0.5, when reject do not "reply to requestors"
[In reply to]
> When i use the "reject" funcition on a ticket, per default the "Update type"
> is set to "Reply to requestors".
> But i need/want that the "Update type" change to "Comments (Not sent to
> I see in the "System Configuration" menu, thath exists a config called
> "LifeCycles" with this text
> 'new -> rejected',
> 'label' => 'Reject',
> 'update' => 'Respond'
> To do the the change that i need, is this place the correct way to do it?
> If not. How i can do it?
That page shows you the current merged config and other bits. To do
the change you copy part of RT_Config.pm into RT_SiteConfig.pm and
adjust it. Don't copy whole file!
> Kidest Regards.
> Un saludo.
> Juanjo Corral
Best regards, Ruslan.