ruz at bestpractical
May 8, 2012, 6:50 AM
Post #2 of 2
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Re: Query to usein dashboard for timeworked
[In reply to]
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On Tue, May 8, 2012 at 5:00 PM, Alex Rhys-Hurn <alex [at] itworx> wrote:
> Hello,
>
> I am really struggling with the query builder.
>
> I would like to build a query that is as follows:
>
> 1. Works for a specific queue i.i. Queue = 'queuename'
> 2. Applies to all activity in the queue since the 1st of the CURRENT
> calendar month
> 3. Outputs the total timeworked for the queue in that period.
>
> So, I should get output that says something like
>
>
> queue = queuename
>
> timeworked (for all tickets, totalled) since 1st of current month = xx
> minutes
>
>
> I will then make a saved search and use a dashboard notification to send
> that around.
>
>
> Is what i am asking even possible?
>
Now it's only possible with custom code. There is a branch in the
repository that makes implementation much easier, but still need some minor
tweaks.
Many thanks,
>
> Alex
>
> --
> *Alex Rhys-Hur*n | ITworX Limited
> P.O. Box 1649, 00502, Karen, Kenya
> Tel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541
> Web: www.itworx.co.ke
>
> **
>
--
Best regards, Ruslan.
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