Mailing List Archive: Request Tracker: Users

Error with Asset Tracker RT4

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dgarcia at cesca

May 3, 2012, 9:04 AM

Post #1 of 5 (563 views)
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Error with Asset Tracker RT4

Hi,

I install the last version of RT and Asset Tracker. I don't know if this
is my problem or a bug/error of Asset Tracker with the latest version of
RT, but I can't add new asset or update at my system RT4. Also, I can't
see any option of 'Asset' in menu of RT...

It is normal? If this is normal, when Asset Tracker will launch a
version that support RT4 ?

Thanks!

--
.......................................................................
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya

Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona
T. NULL · F. 93 205 6979 · dgarcia [at] cesca
Facebook (http://on.fb.me/vPv3oN) · Twitter @CE5CA · Linkedin
Subscriu-te al butlletí (www.cesca.cat/butlleti)

.......................................................................

darin at darins

May 3, 2012, 9:14 AM

Post #2 of 5 (532 views)
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Re: Error with Asset Tracker RT4 [In reply to]

Hello,

On Thu, May 3, 2012 at 12:04 PM, Daniel Garcia Mejia <dgarcia [at] cesca> wrote:
>
> I install the last version of RT and Asset Tracker. I don't know if this is
> my problem or a bug/error of Asset Tracker with the latest version of RT,
> but I can't add new asset or update at my system RT4. Also, I can't see any
> option of 'Asset' in menu of RT...
>
> It is normal? If this is normal, when Asset Tracker will launch a version
> that support RT4 ?

I've been running AT 2.0.0b2 and RT 4.0.5 without issue, I upgraded
from RT 3.8.8 and AT 1.2.4 I believe. Are you seeing any errors in the
logs, what's your @plugins from RT_SiteConfig.pm, how did you setup
AT, etc?

dgarcia at cesca

May 3, 2012, 9:22 AM

Post #3 of 5 (528 views)
Permalink

Re: Error with Asset Tracker RT4 [In reply to]

On 03/05/12 18:14, Darin Perusich wrote:
> Hello,
>
> On Thu, May 3, 2012 at 12:04 PM, Daniel Garcia Mejia<dgarcia [at] cesca> wrote:
>> I install the last version of RT and Asset Tracker. I don't know if this is
>> my problem or a bug/error of Asset Tracker with the latest version of RT,
>> but I can't add new asset or update at my system RT4. Also, I can't see any
>> option of 'Asset' in menu of RT...
>>
>> It is normal? If this is normal, when Asset Tracker will launch a version
>> that support RT4 ?
> I've been running AT 2.0.0b2 and RT 4.0.5 without issue, I upgraded
> from RT 3.8.8 and AT 1.2.4 I believe. Are you seeing any errors in the
> logs, what's your @plugins from RT_SiteConfig.pm, how did you setup
> AT, etc?

I install the version AT 2.0.0b2 with commands:

$ RTHOME=/path/to/rt perl Makefile.PL
$ make
$ make install
$ make initdb

I put in mi @plugins:

Set(@Plugins, (qw(RT::Extension::JSGantt RTx::AssetTracker
RT::Extension::LDAPImport RT::Extension::NotifyOwners
RT::Extension::SummaryByUser RTx::Calendar)));

NO errors in my log...
I cant see any 'Assets' on Menu and any button of 'Create new asset'...
Only I can put is in "RT at glance" the quicksearch 'Asset types'...

Any solution? Where is the button or menu 'Assets'? Is very hidden?

--
.......................................................................
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya

Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona
T. NULL · F. 93 205 6979 · dgarcia [at] cesca
Facebook (http://on.fb.me/vPv3oN) · Twitter @CE5CA · Linkedin
Subscriu-te al butlletí (www.cesca.cat/butlleti)

.......................................................................

darin at darins

May 3, 2012, 9:40 AM

Post #4 of 5 (544 views)
Permalink

Re: Error with Asset Tracker RT4 [In reply to]

On Thu, May 3, 2012 at 12:22 PM, Daniel Garcia Mejia <dgarcia [at] cesca> wrote:
> On 03/05/12 18:14, Darin Perusich wrote:
>>
>> Hello,
>>
>> On Thu, May 3, 2012 at 12:04 PM, Daniel Garcia Mejia<dgarcia [at] cesca>
>> wrote:
>>>
>>> I install the last version of RT and Asset Tracker. I don't know if this
>>> is
>>> my problem or a bug/error of Asset Tracker with the latest version of RT,
>>> but I can't add new asset or update at my system RT4. Also, I can't see
>>> any
>>> option of 'Asset' in menu of RT...
>>>
>>> It is normal? If this is normal, when Asset Tracker will launch a version
>>> that support RT4 ?
>>
>> I've been running AT 2.0.0b2 and RT 4.0.5 without issue, I upgraded
>> from RT 3.8.8 and AT 1.2.4 I believe. Are you seeing any errors in the
>> logs, what's your @plugins from RT_SiteConfig.pm, how did you setup
>> AT, etc?
>
>
>
> I install the version AT 2.0.0b2 with commands:
>
> $ RTHOME=/path/to/rt perl Makefile.PL
> $ make
> $ make install
> $ make initdb
>
>
> I put in mi @plugins:
>
> Set(@Plugins, (qw(RT::Extension::JSGantt RTx::AssetTracker
> RT::Extension::LDAPImport RT::Extension::NotifyOwners
> RT::Extension::SummaryByUser RTx::Calendar)));
>
>
> NO errors in my log...
> I cant see any 'Assets' on Menu and any button of 'Create new asset'...
> Only I can put is in "RT at glance" the quicksearch 'Asset types'...
>
>
> Any solution? Where is the button or menu 'Assets'? Is very hidden?
>

Did you restart apache and clear the mason-cache? The "Assets" menu
should be between "Tickets" and "Tools".

sjalexander at mpbx

May 3, 2012, 10:08 AM

Post #5 of 5 (538 views)
Permalink

Re: Error with Asset Tracker RT4 [In reply to]

Just to make sure... are you using literally "RTHOME=/path/to/rt" or have
you substituted this with the actual path to the RT installation?

Regards,

Stephen J Alexander
MPBX, LLC
http://mpbx.com
832-713-6729

On Thu, May 3, 2012 at 11:22 AM, Daniel Garcia Mejia <dgarcia [at] cesca>wrote:

> On 03/05/12 18:14, Darin Perusich wrote:
>
>> Hello,
>>
>> On Thu, May 3, 2012 at 12:04 PM, Daniel Garcia Mejia<dgarcia [at] cesca>
>> wrote:
>>
>>> I install the last version of RT and Asset Tracker. I don't know if this
>>> is
>>> my problem or a bug/error of Asset Tracker with the latest version of RT,
>>> but I can't add new asset or update at my system RT4. Also, I can't see
>>> any
>>> option of 'Asset' in menu of RT...
>>>
>>> It is normal? If this is normal, when Asset Tracker will launch a version
>>> that support RT4 ?
>>>
>> I've been running AT 2.0.0b2 and RT 4.0.5 without issue, I upgraded
>> from RT 3.8.8 and AT 1.2.4 I believe. Are you seeing any errors in the
>> logs, what's your @plugins from RT_SiteConfig.pm, how did you setup
>> AT, etc?
>>
>
>
> I install the version AT 2.0.0b2 with commands:
>
> $ RTHOME=/path/to/rt perl Makefile.PL
> $ make
> $ make install
> $ make initdb
>
>
> I put in mi @plugins:
>
> Set(@Plugins, (qw(RT::Extension::JSGantt RTx::AssetTracker
> RT::Extension::LDAPImport RT::Extension::NotifyOwners
> RT::Extension::SummaryByUser RTx::Calendar)));
>
>
> NO errors in my log...
> I cant see any 'Assets' on Menu and any button of 'Create new asset'...
> Only I can put is in "RT at glance" the quicksearch 'Asset types'...
>
>
> Any solution? Where is the button or menu 'Assets'? Is very hidden?
>
>
> --
> ..............................**..............................**
> ...........
> __
> / / Daniel GarcÃa MejÃa
> C E / S / C A Portals i Repositoris
> /_/ Centre de Serveis CientÃfics i AcadÃ¨mics de Catalunya
>
> Gran CapitÃ , 2-4 (Edifici Nexus) Â· 08034 Barcelona
> T. NULL Â· F. 93 205 6979 Â· dgarcia [at] cesca
> Facebook (http://on.fb.me/vPv3oN) Â· Twitter @CE5CA Â· Linkedin
> Subscriu-te al butlletÃ (www.cesca.cat/butlleti)
>
> ..............................**..............................**
> ...........
>
>

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