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Display columns / Customized fields

 

 

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Michael.Newland at TIMCO

May 3, 2012, 8:19 AM

Post #1 of 2 (356 views)
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Display columns / Customized fields

Hello all,



I have created several customized fields. What I would like to do is
customize the view on my main RT page to include those fields. The one
in particular is the tickets assigned to me. As I go to Edit > Display
Columns > I do not see any of my customized fields listed in the
options. Is there a way I can get this added?


ruz at bestpractical

May 3, 2012, 10:33 AM

Post #2 of 2 (332 views)
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Re: Display columns / Customized fields [In reply to]

On Thu, May 3, 2012 at 7:19 PM, Michael Newland
<Michael.Newland [at] timco> wrote:
> Hello all,
>
>
>
> I have created several customized fields.  What I would like to do is
> customize the view on my main RT page to include those fields.  The one in
> particular is the tickets assigned to me.  As I go to Edit > Display Columns
>> I do not see any of my customized fields listed in the options.  Is there
> a way I can get this added?

If custom fields are not global then you have to limit by queue or use
advanced tab to add a custom field to format string.

--
Best regards, Ruslan.

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