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bluethundr at gmail

May 1, 2012, 2:45 PM

Post #1 of 3 (613 views)
Permalink
no auto reply

hello,

We have an RT queue setup from an automated monitoring system.
There's no point in sending return emails to the originating address
as the 'reply-to' address is invalid and will generate a bounce. Is
there any way to have RT not send a reply at all and just add a ticket
to the queue?

Thanks
Tim

--
GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B


pofish at ucdavis

May 1, 2012, 4:13 PM

Post #2 of 3 (580 views)
Permalink
Re: no auto reply [In reply to]

Create a blank "Autoreply" template for that queue.

-Patrick

-----Original Message-----
From: rt-users-bounces [at] lists [mailto:rt-users-bounces [at] lists] On Behalf Of Tim Dunphy
Sent: Tuesday, May 01, 2012 2:45 PM
To: rt-users [at] lists
Subject: [rt-users] no auto reply

hello,

We have an RT queue setup from an automated monitoring system.
There's no point in sending return emails to the originating address as the 'reply-to' address is invalid and will generate a bounce. Is there any way to have RT not send a reply at all and just add a ticket to the queue?

Thanks
Tim

--
GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B


kenn.crocker at gmail

May 2, 2012, 12:11 PM

Post #3 of 3 (570 views)
Permalink
Re: no auto reply [In reply to]

Tim,

You can also have the "Reply to Requestor" script removed from "Global"
application and put it in Queue by Queue or add the code that allows you to
skip a Queue in scrips (see the wiki).

Kenn

On Tue, May 1, 2012 at 2:45 PM, Tim Dunphy <bluethundr [at] gmail> wrote:

> hello,
>
> We have an RT queue setup from an automated monitoring system.
> There's no point in sending return emails to the originating address
> as the 'reply-to' address is invalid and will generate a bounce. Is
> there any way to have RT not send a reply at all and just add a ticket
> to the queue?
>
> Thanks
> Tim
>
> --
> GPG me!!
>
> gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B
>

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