kenn.crocker at gmail
May 2, 2012, 12:11 PM
Post #3 of 3
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Tim,
You can also have the "Reply to Requestor" script removed from "Global"
application and put it in Queue by Queue or add the code that allows you to
skip a Queue in scrips (see the wiki).
Kenn
On Tue, May 1, 2012 at 2:45 PM, Tim Dunphy <bluethundr [at] gmail> wrote:
> hello,
>
> We have an RT queue setup from an automated monitoring system.
> There's no point in sending return emails to the originating address
> as the 'reply-to' address is invalid and will generate a bounce. Is
> there any way to have RT not send a reply at all and just add a ticket
> to the queue?
>
> Thanks
> Tim
>
> --
> GPG me!!
>
> gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B
>
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