mike.johnson at nosm
May 1, 2012, 9:05 AM
Post #1 of 1
How to shred old queues completely
I'm looking at shredding everything with respect to a few older queues.
I've read the documentation on the wiki and I'm not entirely sure I
understand all the things I need to look for to essentially "clean up"
everything to do with these old queues.
What other things should I be shredding besides the following:
- tickets with Queue='<queuename>'?
- users with no_tickets=1
Specifically, how can I grab all the objects that are not being used
anymore after the ticket cleanup, and user cleanup(ie custom fields,
groups, the queue record itself etc)? Do I have to know them by name? Is
there something like "Objects with no reference" or something like that?
I'm guessing it is more complex than that... but I figured I would see what
the list has to say, maybe some folks have found a good way of scripting
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Email: mike.johnson [at] nosm