Mailing List Archive: Request Tracker: Users

rt mail merge?

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tackittj at reed

Apr 30, 2012, 4:19 PM

Post #1 of 3 (289 views)
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rt mail merge?

Is there an extension or some other way to essentially do a mail merge
ticket creation in RT?

We have about 50 people to email. We'd like to use comma-delimited
data, including email address to create a customized ticket/email for
each one.

Currently our plan is to just use other mail merge software to send the
email with the reply-to set to an RT address so that at least when they
reply the ticket will be created. Which would be ok. It'd just be very
nice to have a ticket # before they reply.

thanks,
Josh

--
Reed College
Computer Hardware Services

drey111 at gmail

Apr 30, 2012, 4:26 PM

Post #2 of 3 (272 views)
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Re: rt mail merge? [In reply to]

If it were me I would create a bash script that would loop through the list of email addresses and for each one sent an email to the queue with the requestor set to the email address.

I have some scripts that send ticket messages that I can grab code for and send it to you if you're interested.

Joe

Sent from my mobile device.

On Apr 30, 2012, at 7:19 PM, Josh Tackitt <tackittj [at] reed> wrote:

> Is there an extension or some other way to essentially do a mail merge
> ticket creation in RT?
>
> We have about 50 people to email. We'd like to use comma-delimited
> data, including email address to create a customized ticket/email for
> each one.
>
> Currently our plan is to just use other mail merge software to send the
> email with the reply-to set to an RT address so that at least when they
> reply the ticket will be created. Which would be ok. It'd just be very
> nice to have a ticket # before they reply.
>
> thanks,
> Josh
>
> --
> Reed College
> Computer Hardware Services
>

stucki-rt-users at mi

Apr 30, 2012, 4:31 PM

Post #3 of 3 (282 views)
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Re: rt mail merge? [In reply to]

On Mon, 30 Apr 2012, Josh Tackitt wrote:

> Currently our plan is to just use other mail merge software to send the
> email with the reply-to set to an RT address so that at least when they
> reply the ticket will be created. Which would be ok. It'd just be very
> nice to have a ticket # before they reply.

Why not turn this around? Create a queue which creates the outgoing
mails (to users) as an 'answer' (by template) and start the works
by sending mails 'faked from the addresses to send to'.

So the 'fakes' create the tickets, the tickets create the mails to
the users, and the users reply as usual...

Stucki

--
Christoph von Stuckrad * * |nickname |Mail <stucki [at] mi> \
Freie Universitaet Berlin |/_*|'stucki' |Tel(Mo.,Mi.):+49 30 838-75 459|
Mathematik & Informatik EDV |\ *|if online| (Di,Do,Fr):+49 30 77 39 6600|
Takustr. 9 / 14195 Berlin * * |on IRCnet|Fax(home): +49 30 77 39 6601/

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